Changed Email System and now emails wont logon

bluestone

Registered
Sep 22, 2009
1
0
51
Hello , We changed from courier to dovecot and now 3 email addresses out of like 50 will not logon, we go to xxxxx:2095 and logon > that works fine but as soon as we click horde or roundcube etc then it says Username and password entereed incoreectly or just goes to the squirrelmail logon page - all the other emails work fine though , we have tried changing the password to no avail , we cannot delete these emails as they are really nedded and what is inside them

please help if you can

thanks
 

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,608
79
458
cPanel Access Level
Root Administrator
Hello , We changed from courier to dovecot and now 3 email addresses out of like 50 will not logon, we go to xxxxx:2095 and logon > that works fine but as soon as we click horde or roundcube etc then it says Username and password entereed incoreectly or just goes to the squirrelmail logon page - all the other emails work fine though , we have tried changing the password to no avail , we cannot delete these emails as they are really nedded and what is inside them

please help if you can

thanks
What is recorded in /var/log/maillog for these accounts when they attempt to login to roundcube/horde/squirrelmail ?
 

MattCurry

Well-Known Member
Aug 18, 2009
275
0
66
Houston, Tx
Email

Hello,


I do apologize for your issue, I would recommend that you put in a ticket so we can take a look at this issue closer. You can do this by submitting a ticket via the link below.

Thank you,
Mattnew Curry