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Changed licensed IP now nothing is working at all.

Discussion in 'General Discussion' started by novice07, Feb 11, 2009.

  1. novice07

    novice07 Member

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    We had to change the license IP because of our new ISP.
    We modified the name servers from the domain registrant with the new ips and erased the old ones. We modified the basic configuration and added a new IP for.... "The IP address that will be used for setting up shared IP virtual hosts. This can only be one address. Do not enter multiple addresses."
    and we put all the sites on this IP by changing it with the ip functions from WHM. We removed the old nameserver ips and added the new ones, on an atempt to assign an Ip adress for the primary nameserver we noticed it does not find anything and it's just hanging.

    When doing a ping on the ns we get our old ip address with a faild atempt, but when doing a domain name look up it states that our server domain is on the right IP.

    None of the sites are working, we checked the dns records from bind dns and all have the new IP, and all the sites under apache are on the new IP but nothing is working.
     
    #1 novice07, Feb 11, 2009
    Last edited: Feb 11, 2009
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Have you contacted cPanel to let them know of this change? Since the original IP is the one they have on record, you'll need to let them know of the change so the license will verify properly.
    If it doesn't I don't think your cPanel will work correctly.

    I believe 'billing AT cpanel.net' is the correct address to contact about this.
     
  3. novice07

    novice07 Member

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    It's the first thing I did.
    I started to modify things after the new licence became active.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Might be best to log a ticket with cPanel then and let them have a look.
     
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