rich.gomez0523

Registered
Jan 22, 2021
4
0
1
Philippines
cPanel Access Level
Website Owner
Hi, I need assistance here. I changed my primary domain on my hosting provider platform, but the primary domain reflecting on the cpanel is still the old one? Does it take time to update the primary domain showing on the cpanel or is it a bug?
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
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567
273
cPanel Access Level
Root Administrator
Hey there! This question is probably better directed at the hosting provider, as we would not be aware of any link between their platform and the cPanel software. There very well could be, but it's not something that is included in the product by default.

Unfortunately that's about all the advice I can provide for that issue, but speaking with them directly should get you better details.
 

rich.gomez0523

Registered
Jan 22, 2021
4
0
1
Philippines
cPanel Access Level
Website Owner
Hey there! This question is probably better directed at the hosting provider, as we would not be aware of any link between their platform and the cPanel software. There very well could be, but it's not something that is included in the product by default.

Unfortunately that's about all the advice I can provide for that issue, but speaking with them directly should get you better details.
Thanks for replying . My hosting provider already confirmed that the new domain is already reflecting as my primary domain, we also tried to reset the cpanel but the old domain is still showing on the cpanel itself.