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Changed Root Password via Shell - Still cannot log into WHM login?

Discussion in 'General Discussion' started by intrinsic, Dec 29, 2013.

  1. intrinsic

    intrinsic Member

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    Hello cPanel peeps... I encountered a strange problem with the root user login and password.

    Steps before problem occurred:
    1. I enabled PHP-GD on my server through the Apache configuration in WHM and let WHM rebuild the configuration (took longer than usual).
    2. After a long period, I restarted httpd and the server. When it came back online the root login and password did not work.
    3. This prompted me to log into shell and change the password: passwd root -> new password.

    Despite this, WHM still does not recognize the password in the login. So far all domains are functioning - what's wrong?
     
  2. intrinsic

    intrinsic Member

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    Wow this was embarrassing! Looks like I was on the wrong box, our spreadsheet was listing the IP/hostnames incorrectly. :p maybe I should of had more coffee this morning.
     
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    I am happy to see you were able to resolve the issue. Thank you for updating us with the outcome.
     
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