Changed Root Password via Shell - Still cannot log into WHM login?

intrinsic

Member
Dec 29, 2013
7
0
1
cPanel Access Level
Root Administrator
Hello cPanel peeps... I encountered a strange problem with the root user login and password.

Steps before problem occurred:
1. I enabled PHP-GD on my server through the Apache configuration in WHM and let WHM rebuild the configuration (took longer than usual).
2. After a long period, I restarted httpd and the server. When it came back online the root login and password did not work.
3. This prompted me to log into shell and change the password: passwd root -> new password.

Despite this, WHM still does not recognize the password in the login. So far all domains are functioning - what's wrong?
 

intrinsic

Member
Dec 29, 2013
7
0
1
cPanel Access Level
Root Administrator
Wow this was embarrassing! Looks like I was on the wrong box, our spreadsheet was listing the IP/hostnames incorrectly. :p maybe I should of had more coffee this morning.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Wow this was embarrassing! Looks like I was on the wrong box, our spreadsheet was listing the IP/hostnames incorrectly. :p maybe I should of had more coffee this morning.
Hello :)

I am happy to see you were able to resolve the issue. Thank you for updating us with the outcome.