Changed theme, can't change it back.

Infopro

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I checked your image before removing it (feel free to add an image to your post instead). Why are you showing me a picture not of your own cPanel? No need for that, I have a server with x Theme on it, and know what it looks like.

Once you have created a Package, and then set the account to use that Package, in this case, Upgrade/Downgrade to it, and in List Accounts it shows you that the account is now using the proper Package, the account should be using the proper theme.

What does the cPanel Build item say down the bottom of the left side menu? Just below that, there's a details about the Theme. What does that say?

Really, you might do better to open a ticket to cPanel Technical Support about this. They can login and take a closer look for you if you like. I was hoping we could get you going quick and easy here, but its not looking that way.
 

mfelman

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Jul 15, 2014
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In list accounts, the account does show the proper package and proper theme being associated. In cPanel the build is:

11.44.0 (build 22) 11.44.0.22

Theme details are:

cPanel X v2.6.0
 

cPanelMichael

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Apr 11, 2011
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In list accounts, the account does show the proper package and proper theme being associated. In cPanel the build is:
Feel free to open a support ticket using the link in my signature if you want us to take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

cPanelMichael

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Do I just create a blank file? Im not sure whats suppose to be on it.
No, you would enter the theme names you want to see in the dropdown for theme selection. For example, if you only wanted the users to change the theme to X3 and Paper Lantern, you would populate the file with:
Code:
x3
paper_lantern
Thank you.
 

PenguinInternet

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Jun 20, 2007
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What would be the process to correctly manually delete the older themes? We have the same issue on a few of our older servers and I would prefer to manually remove the outdated themes to resolve the issue as opposed to applying a customisation, which in time will probably cause some confusion when a new theme then doesn't appear in cPanel due to the current ones being specified. This would be a much more preferable long term solution as opposed to just patching the issue for now.
 

cPanelKenneth

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Apr 7, 2006
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What would be the process to correctly manually delete the older themes? We have the same issue on a few of our older servers and I would prefer to manually remove the outdated themes to resolve the issue as opposed to applying a customisation, which in time will probably cause some confusion when a new theme then doesn't appear in cPanel due to the current ones being specified. This would be a much more preferable long term solution as opposed to just patching the issue for now.
You can delete them like you would delete any file or directory.

To delete the older X theme:

Code:
# rm -rf /usr/local/cpanel/base/frontend/x
(check before copy and paste :) )

Since we no longer distribute the themes that predate X3 they will not return during upcp.
 

PenguinInternet

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Many thanks - just wanted to make sure there wasn't any other hidden config for them aside from them being automatically picked up from being in that directory. That is a much better solution than having a manual config change to hide them.
 

Pedro Braconnot

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Sep 17, 2014
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This will not work for reseller accounts with no root access. I have tried through the html editor in branding pages. No luck so far. That's a missing feature if not a bug because if my client changes to x theme he cannot turn back to x3 anymore...
 

Pedro Braconnot

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Sep 17, 2014
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I have made a workaround for no root users.
In WHMS go to Branding > x3 live editor.
In Available Branding Styles pick your default style and click "Edit this Style".
Click on Edit Style Sheet
Then add this line and save:
#cpanel #border-efx #content #switch {display: none}
This will hide the Switch Theme Pull Down Menu and the Account switch pull down menu as well (the last only appears for managers)
 

ststeva

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Oct 22, 2014
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2l9mg45.png
Hi, i have problem.
Try to change theme from drop meny, and when i select some of 3 themes from meny this is happenning, and now i canot enter to c panel. Can someone help me to fix this. I have FTP acces, but dont knoww how to fix.
Thanks
 

stefanmain

Active Member
May 12, 2010
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How to recover original cPanel Style

I have cPanel 11.44.1 (build 19) 11.44.1.19 at InMotion. For years, cPanel display has always been in a series of groupings by type or area with a line in between each group. At the "Theme" (I think it was labeled) appeared "3X". I had never noticed that before, so just for fun (!), I chose a different theme. Now I want to get back to what it was before. I selected "3X", but it didn't seem to recover the original format. What I have now on the left side are what was always there ("General Account Information" and "General Server Information"). On the right, are all the icons ("Mail", "Webmail", "Change Password" ... to "Tell Us How We're Doing") but they are not grouped by type or area. Is that the new format, or is there a way for me to get back to where I was? Thank you.
 
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Infopro

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May 20, 2003
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Re: How to recover original cPanel Style

You can still set your Package, or that account to use x3 via WHM. Check first to make sure you're actually set to use Paper Lantern.
WHM » Packages » Edit a Package
WHM » Account Functions » Modify an Account

You don't have your Access Level set in your forms profile here, so I'll assume you have WHM access. If not, you might want to contact your Hosting Provider.
 

stefanmain

Active Member
May 12, 2010
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Re: How to recover original cPanel Style

Thank you for your response. Unfortunately, I do not know what "WHM" or "Access Level" is, and so I have no idea whether or not I have ""WHM Access". As suggested, I will check with InMotion after the weekend.

UPDATE: I have just completed "cPanel/Enkompass Access Level" at "My Profile". But I remain unsure what to do next, or how.
 
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24x7server

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Apr 17, 2013
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re: changed theme now i can't login my account

I can see you do not have WHM access so now you can not revert back your theme. You will have to contact your hosting provider and ask them to change it and check this issues for you.
 

cPanelMichael

Administrator
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Apr 11, 2011
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Re: changed theme now i can't login my account

Hello :)

Yes, please contact your web hosting provider for assistance if you do not have root access to this server.

Thank you.