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Changes in Zone Editor takes some time to save

Discussion in 'Bind/DNS/Nameserver' started by kenneth-vkd, Dec 11, 2018.

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  1. kenneth-vkd

    kenneth-vkd Active Member

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    Hi
    I am trying to find the source of a performance related issue when making changes to DNS zones from cPanel.

    When I want to make a change to a DNS zone, cPanel can often wait for up to a minute before showing a message about the changes being succesfully saved.

    First some information about the servers. I experience the issue across 3 servers. two of the servers have around 270 accounts, while the last one has only 4.
    For the system there is also connected 4 cPanel DNSonly systems for handling DNS.
    Across all three servers there is a total of around 700 domains.
    Is there a way to improve performance or find out why it has dropped?

    All servers are running on NVMe drives, so disk I/O should not be a problem.

    Generally, the servers seem to perform fine for other tasks and for showing customer websites, so I cannot figure out why we have this performance issue when making changes to DNS
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @kenneth-vkd,

    Can you browse to WHM >> Nameserver Selection and let me know which name server is enabled on the cPanel & WHM and DNSOnly servers?

    Thank you.
     
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  3. kenneth-vkd

    kenneth-vkd Active Member

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    Hi
    We are using Bind for all the nameservers and it is also what is chosen on the webservers themselves.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    Can you open a support ticket so we can take a closer look at the affected system? You can post the ticket number here and we'll update this thread with the outcome.

    Thank you.
     
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