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Changing Email Password Issue

Discussion in 'E-mail Discussion' started by Juan Carlos Nava, Jun 1, 2017.

  1. Juan Carlos Nava

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    i try to send a email throught SMTP and show authentication failed.. well im going to change the account

    then when i try to change the password of a account, show me "you dont have account call ***@***.com...

    ¿?¿?¿?

    On the Cpanel Error Log show me this:
    [2017-06-01 16:06:56 +0000] warn [Email::passwdpop] Encountered error in Email::passwdpop: (XID txp3rs) Usted no tiene una cuenta de correo electrónico llamada “*****@******.es”.



    What happen?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Do you see any entries for that email account in the /home/$username/etc/$domain.tld/passwd or /home/$username/etc/$domain.tld/shadow files? Can you create this email user as a new email account via the "Email Accounts" option in cPanel?

    Thank you.
     
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  3. Juan Carlos Nava

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    Yes, there are!! is really weird that.

    could you help me... please, ... im crazy with that
     
    #3 Juan Carlos Nava, Jun 2, 2017
    Last edited by a moderator: Jun 2, 2017
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    Feel free to open a support ticket using the link in my signature if you'd like us to take a closer look at the affected account.

    Thanks!
     
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