Changing Host/Server: DNS & MX issues

webasia

Registered
Apr 1, 2008
2
0
51
xyz.com email and website hosted externally. Customer wants a new website and a new hosting solution.

Step 1: Open new xyz.com account (easy enough)
Step 2: Build new website for xyz.com (easy enough)
Step 3: Add all the email accounts to the new server (easy enough)

PROBLEM: All the customer's email starts to immediately hit the new server! The email should keep going to the old server while the site is being developed.

QUESTION #1: What are the correct DNS and MX settings while the new website is being developed?

QUESTION #2: What are the correct DNS and MX settings when the customer is ready to switch to the new site? i.e., they are ready to change their DNS settings to the new name server.

There should be a white paper on this process (moving websites and email from one server to another).

Thanks
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,212
13
313
Houston, TX
cPanel Access Level
Root Administrator
xyz.com email and website hosted externally. Customer wants a new website and a new hosting solution.

Step 1: Open new xyz.com account (easy enough)
Step 2: Build new website for xyz.com (easy enough)
Step 3: Add all the email accounts to the new server (easy enough)

PROBLEM: All the customer's email starts to immediately hit the new server! The email should keep going to the old server while the site is being developed.

QUESTION #1: What are the correct DNS and MX settings while the new website is being developed?

QUESTION #2: What are the correct DNS and MX settings when the customer is ready to switch to the new site? i.e., they are ready to change their DNS settings to the new name server.

There should be a white paper on this process (moving websites and email from one server to another).

Thanks
Typically website transfers take place only with live websites, hence everything begins working automatically.

If you with to use your server only for development purposes, I recommend having the nameservers (at their registrar) point to their production website until you are ready to go live, rather than modifying many DNS records on your own server.
 

webasia

Registered
Apr 1, 2008
2
0
51
name servers DO point to old host

You've identified the problem. The registrar has NOT changed DNS settings and yet the email is hitting the development (new) server. The customer's email must continue to go to the old server while the new site is built, checked out and email accounts added.