Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Changing hostname for ptr record error

Discussion in 'Discusión en Español' started by vancho73, Feb 23, 2019.

  1. vancho73

    vancho73 Registered

    Dec 27, 2018
    Likes Received:
    Trophy Points:
    cPanel Access Level:
    Root Administrator
    Hola como están, por favor me gustaría saber si pueden ayudarme con el siguiente problema, mi proveedor de VPS me dice que tengo que cambiar el nombre de host al siguiente: pero cuando lo intento cambiar WHM me da este error: The hostname may not begin with "mail." Because it conflicts with an automatically configured domain.

    Se supone que tengo que hacer esto para que el registro PTR resuelva correctamente.

    Agradezco la ayuda prestada.

    Muchas gracias
    Hi how are you, please I would like to know if you can help me with the following problem, my VPS provider tells me that I have to change the host name to the following: but when I try to change WHM I get this error: The hostname may not begin with "mail." Because it conflicts with an automatically configured domain.

    I'm supposed to do this for the PTR record to resolve correctly.

    I appreciate the help provided.

    Thank you
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
    Likes Received:
    Trophy Points:
    cPanel Access Level:
    Root Administrator
    Hello @vancho73,

    Can you contact your hosting provider and let them know that "mail.domain.tld" is not a valid hostname with cPanel & WHM? We note this under the Important block on the Change Hostname document:

    Your provider should be able to setup the PTR record for the configured hostname (e.g. server.domain.tld) for email deliverable purposes.

    Thank you.


    Hola @vancho73,

    ¿Puede ponerse en contacto con su proveedor de alojamiento y hacerles saber que "mail.domain.tld" no es un nombre de host válido con cPanel & WHM? Notamos esto bajo el bloque Importante en el documento Change Hostname:

    Su proveedor debe poder configurar el registro PTR para el nombre de host configurado (por ejemplo, server.domain.tld) para fines de entrega por correo electrónico.

    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice