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Changing hostname for ptr record error

Discussion in 'Discusión en Español' started by vancho73, Feb 23, 2019.

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  1. vancho73

    vancho73 Registered

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    Hola como están, por favor me gustaría saber si pueden ayudarme con el siguiente problema, mi proveedor de VPS me dice que tengo que cambiar el nombre de host al siguiente: mail.estesemidominio.com pero cuando lo intento cambiar WHM me da este error: The hostname may not begin with "mail." Because it conflicts with an automatically configured domain.

    Se supone que tengo que hacer esto para que el registro PTR resuelva correctamente.

    Agradezco la ayuda prestada.

    Muchas gracias
    ----
    Hi how are you, please I would like to know if you can help me with the following problem, my VPS provider tells me that I have to change the host name to the following: mail.thismydomain.com but when I try to change WHM I get this error: The hostname may not begin with "mail." Because it conflicts with an automatically configured domain.

    I'm supposed to do this for the PTR record to resolve correctly.

    I appreciate the help provided.

    Thank you
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @vancho73,

    Can you contact your hosting provider and let them know that "mail.domain.tld" is not a valid hostname with cPanel & WHM? We note this under the Important block on the Change Hostname document:

    Your provider should be able to setup the PTR record for the configured hostname (e.g. server.domain.tld) for email deliverable purposes.

    Thank you.

    Translation:

    Hola @vancho73,

    ¿Puede ponerse en contacto con su proveedor de alojamiento y hacerles saber que "mail.domain.tld" no es un nombre de host válido con cPanel & WHM? Notamos esto bajo el bloque Importante en el documento Change Hostname:

    Su proveedor debe poder configurar el registro PTR para el nombre de host configurado (por ejemplo, server.domain.tld) para fines de entrega por correo electrónico.

    Gracias.
     
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