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Changing password in Cpanel does not change the password for FTP

Discussion in 'General Discussion' started by WMS, Apr 14, 2008.

  1. WMS

    WMS Active Member

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    The user changed his password, using CPanel. The password was changed in CPanel, but he is still able to login via FTP, using the old password. The new password does not not work for FTP.

    The password is successfully changed for mysql and ssh.

    How to fix?

    WHM 11.15.0 cPanel 11.18.3-S21703. Using proftpd as FTP-server.
     
  2. rjbsec

    rjbsec Member

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    Similar problem, password changed in WHM but does not update for SSH (Putty) or WinSCP.

    WHM 11.15.0 cPanel 11.18.3-R21703
     
  3. cPanelKenneth

    cPanelKenneth cPanel Development
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    What is the output in WHM when the password is changed? For example:

    Code:
    The password for locked has been changed.
    
    Changing password for locked
    Password for locked has been changed
    Updating ftp passwords for locked
    Ftp password files updated.
    Ftp vhost passwords synced
    
    
    The following service passwords were changed: system , ftp , mail , mySQL , postgresql , FrontPage.
    
     
  4. Curious Too

    Curious Too Well-Known Member

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    It also does not change the password for FrontPage.
     
  5. cPanelKenneth

    cPanelKenneth cPanel Development
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    What appears in /usr/local/cpanel/logs/error_log when the password is changed?
     
  6. rjbsec

    rjbsec Member

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    Error log is empty.

    Can't remember exact wording but it was what I expected it to be i.e. that it had been accepted and changed. Eventually changed it successfully with passwd in SSH.



    Realise the above not helpful so just tried re-changing password.

    WHM says:-
    error log remains empty.
     
    #6 rjbsec, Apr 23, 2008
    Last edited: Apr 23, 2008
  7. cPanelKenneth

    cPanelKenneth cPanel Development
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    Thanks. I just went through the code and functions used for this purpose and isolated some weak points. I've reported them to the developers.
     
  8. rjbsec

    rjbsec Member

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    and her indoors said I was good for nothing, that'll show her :D
     
  9. maysoft

    maysoft Well-Known Member

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    This bug seems to be there for a very long time (I can see it on at least 3 of my servers). Is there any update on this?

    Thanks
     
  10. romulob

    romulob Active Member
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    Try to manually update with /scripts/ftpupdate
     
  11. maysoft

    maysoft Well-Known Member

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    Yeah, that's what we've been doing for the last several months...
     
  12. tangowebs

    tangowebs Well-Known Member

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    Yes same here, some clients are reseting cpanel passwds and then they cant access ftp.
    How can we solve this?
     
  13. cPanelKenneth

    cPanelKenneth cPanel Development
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    For those still experiencing this issue:

    1. What is your full cPanel version number?

    2. Are the account passwords being change from:
    a. WHM?
    b. cPanel?
    c. both?

    3. Which cPanel theme is being used?
     
  14. tangowebs

    tangowebs Well-Known Member

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    We use x3
    WHM 11.23.0 cPanel 11.23.3-R25133
     
  15. tangowebs

    tangowebs Well-Known Member

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    Im having same problem...tried syncronizing ftp passwds, recreating account and still doesnt work...any update on this issue? I have a client with this problem for about 2 or 3 months...and cant access ftp.
    Its ridiculous...
     
  16. cPanelKenneth

    cPanelKenneth cPanel Development
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    Please open a support ticket at https://tickets.cpanel.net/submit/ so our technical analysts can help you resolve this issue.
     
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