Changing password in Cpanel does not change the password for FTP

WMS

Active Member
Jul 18, 2003
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0
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Moscow
The user changed his password, using CPanel. The password was changed in CPanel, but he is still able to login via FTP, using the old password. The new password does not not work for FTP.

The password is successfully changed for mysql and ssh.

How to fix?

WHM 11.15.0 cPanel 11.18.3-S21703. Using proftpd as FTP-server.
 

rjbsec

Member
Apr 9, 2004
19
0
151
Similar problem, password changed in WHM but does not update for SSH (Putty) or WinSCP.

WHM 11.15.0 cPanel 11.18.3-R21703
 

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,607
79
458
cPanel Access Level
Root Administrator
What is the output in WHM when the password is changed? For example:

Code:
The password for locked has been changed.

Changing password for locked
Password for locked has been changed
Updating ftp passwords for locked
Ftp password files updated.
Ftp vhost passwords synced


The following service passwords were changed: system , ftp , mail , mySQL , postgresql , FrontPage.
 

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,607
79
458
cPanel Access Level
Root Administrator
What appears in /usr/local/cpanel/logs/error_log when the password is changed?
 

rjbsec

Member
Apr 9, 2004
19
0
151
What appears in /usr/local/cpanel/logs/error_log when the password is changed?
Error log is empty.

cpanelkenneth said:
What is the output in WHM when the password is changed?
Can't remember exact wording but it was what I expected it to be i.e. that it had been accepted and changed. Eventually changed it successfully with passwd in SSH.



Realise the above not helpful so just tried re-changing password.

WHM says:-
The password for root has been changed.
Changing password for root
Password for root has been changed


The following service passwords were changed: system.
error log remains empty.
 
Last edited:

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,607
79
458
cPanel Access Level
Root Administrator
Error log is empty.



Can't remember exact wording but it was what I expected it to be i.e. that it had been accepted and changed. Eventually changed it successfully with passwd in SSH.



Realise the above not helpful so just tried re-changing password.

WHM says:-


error log remains empty.
Thanks. I just went through the code and functions used for this purpose and isolated some weak points. I've reported them to the developers.
 

maysoft

Well-Known Member
Nov 10, 2005
64
0
156
This bug seems to be there for a very long time (I can see it on at least 3 of my servers). Is there any update on this?

Thanks
 

maysoft

Well-Known Member
Nov 10, 2005
64
0
156
Yeah, that's what we've been doing for the last several months...
 

tangowebs

Well-Known Member
Oct 12, 2004
93
0
156
Yes same here, some clients are reseting cpanel passwds and then they cant access ftp.
How can we solve this?
 

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,607
79
458
cPanel Access Level
Root Administrator
For those still experiencing this issue:

1. What is your full cPanel version number?

2. Are the account passwords being change from:
a. WHM?
b. cPanel?
c. both?

3. Which cPanel theme is being used?
 

tangowebs

Well-Known Member
Oct 12, 2004
93
0
156
Im having same problem...tried syncronizing ftp passwds, recreating account and still doesnt work...any update on this issue? I have a client with this problem for about 2 or 3 months...and cant access ftp.
Its ridiculous...
 

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,607
79
458
cPanel Access Level
Root Administrator
Im having same problem...tried syncronizing ftp passwds, recreating account and still doesnt work...any update on this issue? I have a client with this problem for about 2 or 3 months...and cant access ftp.
Its ridiculous...
Please open a support ticket at https://tickets.cpanel.net/submit/ so our technical analysts can help you resolve this issue.