Changing password in Cpanel does not change the password for FTP

[WMS]

The user changed his password, using CPanel. The password was changed in CPanel, but he is still able to login via FTP, using the old password. The new password does not not work for FTP.

The password is successfully changed for mysql and ssh.

How to fix?

WHM 11.15.0 cPanel 11.18.3-S21703. Using proftpd as FTP-server.

 

[rjbsec]

Similar problem, password changed in WHM but does not update for SSH (Putty) or WinSCP.

WHM 11.15.0 cPanel 11.18.3-R21703

 

[cPanelKenneth]

What is the output in WHM when the password is changed? For example:

The password for locked has been changed.

Changing password for locked
Password for locked has been changed
Updating ftp passwords for locked
Ftp password files updated.
Ftp vhost passwords synced


The following service passwords were changed: system , ftp , mail , mySQL , postgresql , FrontPage.

 

[Curious Too]

It also does not change the password for FrontPage.

 

[cPanelKenneth]

What appears in /usr/local/cpanel/logs/error_log when the password is changed?

 

[rjbsec]

What appears in /usr/local/cpanel/logs/error_log when the password is changed?

Error log is empty.

What is the output in WHM when the password is changed?

Can't remember exact wording but it was what I expected it to be i.e. that it had been accepted and changed. Eventually changed it successfully with passwd in SSH.



Realise the above not helpful so just tried re-changing password.

WHM says:-

The password for root has been changed.
Changing password for root
Password for root has been changed


The following service passwords were changed: system.

error log remains empty.

 

[cPanelKenneth]

Error log is empty.



Can't remember exact wording but it was what I expected it to be i.e. that it had been accepted and changed. Eventually changed it successfully with passwd in SSH.



Realise the above not helpful so just tried re-changing password.

WHM says:-


error log remains empty.

Thanks. I just went through the code and functions used for this purpose and isolated some weak points. I've reported them to the developers.

 

[rjbsec]

Thanks. I just went through the code and functions used for this purpose and isolated some weak points. I've reported them to the developers.

and her indoors said I was good for nothing, that'll show her :D

 

[maysoft]

This bug seems to be there for a very long time (I can see it on at least 3 of my servers). Is there any update on this?

Thanks

 

[romulob]

Try to manually update with /scripts/ftpupdate

 

[maysoft]

Yeah, that's what we've been doing for the last several months...

 

[tangowebs]

Yes same here, some clients are reseting cpanel passwds and then they cant access ftp.
How can we solve this?

 

[cPanelKenneth]

For those still experiencing this issue:

1. What is your full cPanel version number?

2. Are the account passwords being change from:
a. WHM?
b. cPanel?
c. both?

3. Which cPanel theme is being used?

 

[tangowebs]

We use x3
WHM 11.23.0 cPanel 11.23.3-R25133

 

[tangowebs]

Im having same problem...tried syncronizing ftp passwds, recreating account and still doesnt work...any update on this issue? I have a client with this problem for about 2 or 3 months...and cant access ftp.
Its ridiculous...

 

[cPanelKenneth]

Im having same problem...tried syncronizing ftp passwds, recreating account and still doesnt work...any update on this issue? I have a client with this problem for about 2 or 3 months...and cant access ftp.
Its ridiculous...

Please open a support ticket at https://tickets.cpanel.net/submit/ so our technical analysts can help you resolve this issue.