SOLVED Changing whm main server ip in rescue mode

webtrendz

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Aug 3, 2022
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Hello i have disabled ssh access in my whm server, i forget to enable it and went ahead to change my main server ip, now my old ip is done and i need to configure my new ip in rescue mode to get my server working again. please my websites are currently off i need help
 

cPRex

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Oct 19, 2014
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Hey there! Since the server is in rescue mode, there isn't much we can recommend on the cPanel side of things. It would be best to reach out to your hosting provider or datacenter since they would have physical access to the machine that is necessary to resolve this. They may also be able to get SSH working so you can work normally.

If that isn't an option, you'll need to manually adjust the networking configuration on the machine, but that isn't something I can guide you through here since that is controlled by the operating system and not cPanel.
 

webtrendz

Member
Aug 3, 2022
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1
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Hey there! Since the server is in rescue mode, there isn't much we can recommend on the cPanel side of things. It would be best to reach out to your hosting provider or datacenter since they would have physical access to the machine that is necessary to resolve this. They may also be able to get SSH working so you can work normally.

If that isn't an option, you'll need to manually adjust the networking configuration on the machine, but that isn't something I can guide you through here since that is controlled by the operating system and not cPanel.
@cPRex Thanks for the reply i have access to ssh in rescue mode, is there anyway you can assist me with adjusting the networking configuration, thats exactly what i need, because i have already update my cPanel license with my new IP.
 

cPRex

Jurassic Moderator
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Oct 19, 2014
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Unfortunately I'm not able to do that. Even with cPanel up and running normally, we try not to interfere in the networking process too much. The network settings can also vary with each hosting provider, so they may have good instructions for you on their end since they likely have to configure many machines.
 

webtrendz

Member
Aug 3, 2022
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1
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Unfortunately I'm not able to do that. Even with cPanel up and running normally, we try not to interfere in the networking process too much. The network settings can also vary with each hosting provider, so they may have good instructions for you on their end since they likely have to configure many machines.
@cPRex Thanks but i seriously need help, my server is fom hetzner and all i need is a guide on network configuration in rescue mode to get my ip up and running.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
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If your networking is not functioning at all (as in, you are using a console connection through the host to connect to SSH) you'll need to enable networking as outlined here:


Please be cautious, as those instructions are generic and may not apply to every situation.

If that doesn't work well, you can always reach out to a system administrator at System Administration Services for more assistance, as those admins advertise their familiarity with cPanel machines.