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Checking what is being identified as spam

Discussion in 'E-mail Discussions' started by b0bcatz, Dec 31, 2016.

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  1. b0bcatz

    b0bcatz Registered

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    Hi guys, I keep requesting a resend of a flight itinery from an airline company and they just never show up in my email account (Cpanel webmail or Outlook). How do I check what is being identified as Spam mail and being sent to the Spam folder. I cannot seem to find a way to view what is in the folder, only see a Clear button. Newby here, so please bear with me if my syntax is incorrect. Thanks for any help.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    The Track Delivery option within cPanel is useful if you'd like to track the delivery of a specific message:

    Track Delivery - Documentation - cPanel Documentation

    Could you verify if the message was actually delivered? Note that you may also want to reach out to your web hosting provider, as they can simply view /var/log/exim_mainlog to determine exactly what happened to the message.

    Thank you.
     
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