Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Child accounts unable to log in to FTP or Mail

Discussion in 'E-mail Discussions' started by destam, Mar 2, 2010.

  1. destam

    destam Registered

    Joined:
    Mar 2, 2010
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    51
    Hi everyone.

    I recently started experiencing a problem with my child accounts. The problem is that neither mail accounts, nor FTP accounts that I create are able to log in to the respective services. In both IMAP and FTP I get the same message, "Unable to login". Now, the weird thing is that the parent account has no problem logging in to these services, it doesn't have a problem sending and receiving emails or problems while uploading or downloading files throught FTP.

    My webhost recommended to backup my data, delete and recreate the account through WHM, but the problem persists and I have no idea whatsoever on how to solve it.

    The most annoying thing is that the mail server automatically rejects all messages that are supposed to be delivered to the child accounts so we don't get much mail lately :(

    I hope that someone can help me out with this, because my webhost does not seem to be able to find a durable solution to this problem (they did manage to fix it once but the problem persisted after a container restart).

    Thanks in advance,
    Alex.
     
    #1 destam, Mar 2, 2010
  2. thewebhosting

    thewebhosting Well-Known Member

    Joined:
    May 9, 2008
    Messages:
    1,201
    Likes Received:
    1
    Trophy Points:
    68
    You will have to take the full backup of your web site and then try to remove the domain and re-create it from the WHM if you have an access to the server.

    Moreover, regarding the email issue you will have to check the email logs through SSH at /var/log/exim_mainlog.
     
    #2 thewebhosting, Mar 2, 2010
  3. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    15,773
    Likes Received:
    313
    Trophy Points:
    433
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Why would anyone suggest wiping the account and recreating to solve a password issue? If resetting the password is not working correctly, you might want to put in a ticket with cPanel and let them take a closer look for you. If you don't have root access, you might ask your host to contact cPanel directly.

    Recreating the account seems a bit extreme to me.
     
    #3 Infopro, Mar 3, 2010
(You must log in or sign up to post here.)
Loading...
Similar Threads - Child accounts unable
  1. linux.system25

    Child failed to make LIVEAPI connection to cPanel.

    linux.system25, Mar 30, 2017, in forum: cPanel Developers
    Replies:
    1
    Views:
    483
    cPanelMichael
    Mar 30, 2017
  2. zye

    -bash: fork: retry: No child processes

    zye, Mar 9, 2017, in forum: General Discussion
    Replies:
    6
    Views:
    1,724
    cPanelMichael
    Mar 12, 2017
  3. DynamiteDJ

    HTTPD Child Connections

    DynamiteDJ, Jan 24, 2017, in forum: General Discussion
    Replies:
    12
    Views:
    882
    cPanelMichael
    Mar 30, 2017
  4. Piston-Broke

    SOLVED user filter for children

    Piston-Broke, Jan 5, 2017, in forum: E-mail Discussions
    Replies:
    6
    Views:
    427
    cPanelMichael
    Jan 18, 2017
  5. Honey_Brinda

    foreign key Not reflected in Child Table

    Honey_Brinda, Sep 26, 2016, in forum: Database Discussions
    Replies:
    1
    Views:
    320
    cPanelMichael
    Oct 6, 2016

Share This Page