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chkservd alerting on services I don't have.

Discussion in 'General Discussion' started by Moses Moore, Oct 15, 2015.

  1. Moses Moore

    Moses Moore Member

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    Got an alert from cPanel today that "The server has 12 unmonitored services". Ran `
    whmapi1 enable_monitor_all_enabled_services` as instructed.

    Now cPanel is sending me alerts that service 'pop' has status 'failed'. But I don't have any 'pop' service, and in "Home »Service Configuration »Mailserver Selection" I set "Mail Server" to "Disabled" months ago. So there is supposed to be no 'pop' service running, but chkservd is sending me messages every five minutes saying I'm missing something I shouldn't have!

    Why is cPanel sending me alerts for something that I'm not supposed to have? How can I tell chkservd to stop sending me alerts for this, without turning off chkservd completely?
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    In your WHM you'll find the services area here:
    WHM »Service Configuration »Service Manager
     
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  3. Moses Moore

    Moses Moore Member

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    Found it. Thanks.
    Weird that I can disable pop3 & imap in "Home »Service Configuration »Mailserver Selection" but it is still enabled in "WHM »Service Configuration »Service Manager" and vice-versa.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    This issue should be addressed in cPanel version 11.52 per the 11.52 change log:

    Fixed case CPANEL-585: Service Manager (WHM): imap/pop are not available when Mailserver is disabled.

    Could you confirm that you are not yet on cPanel version 11.52?

    Thank you.
     
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  5. Moses Moore

    Moses Moore Member

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    • CENTOS 6.7 x86_64 virtuozzo – hive
    • WHM 11.52.0 (build 15)
     
    #5 Moses Moore, Oct 15, 2015
    Last edited by a moderator: Oct 15, 2015
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I'm having trouble reproducing this issue. If you browse to "WHM >> Mailserver Selection", enable the mail server, and then disable it again, does the issue repeat itself? For instance, which specific steps can I take to reproduce this issue on a test machine?

    Thank you.
     
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  7. Moses Moore

    Moses Moore Member

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    Home »Service Configuration »Mailserver Selection .
    currently set to "Disabled"
    Home »Service Configuration »Service Manager > "Deselect a service to disable it."
    Dovecot IMAP has no checkmarks
    Dovecot POP has no checkmarks
    Home »Service Configuration »Mailserver Selection .
    changed it to Dovecot (the only options are Dovecot and Disabled)
    Home »Service Configuration »Service Manager > "Deselect a service to disable it."
    Dovecot IMAP has checkmarks for "Enabled" and "Monitor"
    Dovecot POP has no checkmarks
    Home »Service Configuration »Mailserver Selection .
    changed it to "Disabled"
    Home »Service Configuration »Service Manager > "Deselect a service to disable it."
    There are no rows for Dovecot IMAP nor Dovecot POP.

    I think the problem happened when upgrading from an earlier version of cPanel. Perhaps a previous version of WHM or the upgrade script assumed that everyone has a Mailserver other than "Disabled."
     
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    An additional case, CPANEL-770, ensures IMAP/POP properly reflect the "disabled" status when disabled via "Service Manager".

    Thank you.
     
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