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SOLVED Chkservd showing apache_php_fpm down

Discussion in 'General Discussion' started by perfektion, Feb 19, 2017.

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  1. perfektion

    perfektion Registered

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    Hey Guys,

    I am receiving emails from chkservd on my cPanel server every 5 minutes or so indicating that apache_php_fpm is down. I have attempted to restart the service with /scripts/restartsrv_apache_php_fpm, and while it appears to restart fine i continue to get alerts.

    A quick check of the running processes indicates that php_fpm is running on the system, however i think this may be for user PHP and it is system PHP that is having issues:
    Code:
    [root@web01 ~]# ps aux | grep fpm
    root      199519  0.0  0.0 244000   672 ?        Ss   Feb18   0:04 php-fpm: master process (/usr/local/cpanel/etc/php-fpm.conf)
    root      456569  0.0  0.7 293924 14856 ?        Ss   11:53   0:00 php-fpm: master process (/opt/cpanel/ea-php56/root/etc/php-fpm.conf)
    root      456574  0.0  1.6 570260 34092 ?        Ss   11:53   0:00 php-fpm: master process (/opt/cpanel/ea-php70/root/etc/php-fpm.conf)
    root      456579  0.0  0.3 194876  7100 ?        Ss   11:53   0:00 php-fpm: master process (/opt/cpanel/ea-php55/root/etc/php-fpm.conf)
    root      456584  0.0  1.2 352508 25628 ?        Ss   11:53   0:00 php-fpm: master process (/opt/cpanel/ea-php71/root/etc/php-fpm.conf)
    root      456589  0.0  0.3 189992  6948 ?        Ss   11:53   0:00 php-fpm: master process (/opt/cpanel/ea-php54/root/etc/php-fpm.conf)
    root      457232  0.0  0.0 112652   920 pts/0    S+   11:57   0:00 grep --color=auto fpm
    My system configuration is below:

    Code:
    root@web01 leigh]# grep '' /etc/redhat-release /usr/local/cpanel/version /var/cpanel/envtype ; grep CPANEL= /etc/cpupdate.conf ; httpd -v ; php -v ; mysql -V
    /etc/redhat-release:CloudLinux release 7.3 (Yury Malyshev)
    /usr/local/cpanel/version:11.62.0.15
    /var/cpanel/envtype:kvm
    CPANEL=release
    Server version: Apache/2.4.25 (cPanel)
    Server built:   Jan 25 2017 03:18:29
    ea-php-cli Copyright 2016 cPanel, Inc.
    PHP 7.0.15 (cgi-fcgi) (built: Jan 19 2017 16:53:34)
    Copyright (c) 1997-2017 The PHP Group
    Zend Engine v3.0.0, Copyright (c) 1998-2017 Zend Technologies
        with Zend OPcache v7.0.15, Copyright (c) 1999-2017, by Zend Technologies
    mysql  Ver 14.14 Distrib 5.6.35, for Linux (x86_64) using  EditLine wrapper
    I beleive that these errors only started showing up from the most recent update from build 10 to build 15, however i may be wrong here.

    Any guidance would be appreciated, as i have not been able to find much on the net or in cPanel Community Forums :(

    Thanks Heaps!

    Leigh
     
  2. perfektion

    perfektion Registered

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    Further to the above i have just noticed the following in the log file "/opt/cpanel/ea-php70/root/usr/var/log/php-fpm/error.log":
    Code:
    [19-Feb-2017 21:38:47] NOTICE: fpm is running, pid 13327
    [19-Feb-2017 21:38:47] NOTICE: ready to handle connections
    [19-Feb-2017 21:38:47] NOTICE: systemd monitor interval set to 10000ms
    [19-Feb-2017 21:39:21] NOTICE: Terminating ...
    [19-Feb-2017 21:39:21] NOTICE: exiting, bye-bye!
    [19-Feb-2017 21:39:21] WARNING: Work with LVE and CageFS
    I have tried googling around, but found nothing of major significance :S
     
  3. perfektion

    perfektion Registered

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    Opened a cPanel Ticket, ID: 8247517
     
  4. perfektion

    perfektion Registered

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    This has been resolved with the assistance of cPanel Tech support.

    The log files located in:
    Code:
    /usr/local/cpanel/logs/php-fpm/error.log
    /var/cpanel/php-fpm/CPANELUSERNAME/logs/error.log
    were not being particularly useful in this situation.

    It appears that the issues was being caused by corrupt php configurations located in
    /opt/cpanel/ea-php{version}/root/etc/php-fpm.d/

    I switched the accounts over to another PHP Handler and disabled FPM on all accounts, then backing up and removing this files out of the configuration and running the following afterwards:
    Code:
    /scripts/restartsrv_apache_php_fpm --check
    and then restarting PHP-FPM
    Code:
    /scripts/restartsrv_apache_php_fpm
    Has since resolved the issue.

    Much appreciated support from cPanel as always.
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Thanks for updating your thread with the outcome.
     
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