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clamAV and Norton

Discussion in 'General Discussion' started by Hedloff, Aug 26, 2015.

  1. Hedloff

    Hedloff Well-Known Member

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    More and more customers are having issues when they run a scan trough cPanel/clamAV.
    They get a notification in Norton saying that cPanel/clamAV is trying to access their computer, so the scan is not completed.
    The scan does start, but stops around 99% are the customers telling us.

    Does clamAV check something on their computer?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    The virus scan itself happens on the server and not on the end-user's desktop. Is this happening on both the Paper Lantern and X3 themes? What browser, OS, and version of Norton can we reproduce the issue with?

    Thank you.
     
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