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clamAV and Norton

Discussion in 'General Discussion' started by Hedloff, Aug 26, 2015.

  1. Hedloff

    Hedloff Well-Known Member

    Jun 7, 2004
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    Up north!
    cPanel Access Level:
    DataCenter Provider
    More and more customers are having issues when they run a scan trough cPanel/clamAV.
    They get a notification in Norton saying that cPanel/clamAV is trying to access their computer, so the scan is not completed.
    The scan does start, but stops around 99% are the customers telling us.

    Does clamAV check something on their computer?
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Apr 11, 2011
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    Root Administrator
    Hello :)

    The virus scan itself happens on the server and not on the end-user's desktop. Is this happening on both the Paper Lantern and X3 themes? What browser, OS, and version of Norton can we reproduce the issue with?

    Thank you.
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