clamav scanner comes up instead of cPanel

ne0shell

Well-Known Member
Oct 9, 2003
58
0
156
Here's a weird one. A server I manage is having this issue where now suddenly, any new account made presents you with the clamav scanner UI instead of the cPanel ui. It doesn't matter if you use the link from WHM or log into the cPanel UI via the direct IP and port.

I've tried disabling the clamav plugin, force updating cPanel - still doing it.

As far as I know no changes were made to the server but if any where the owner probably wouldn't tell me anyway.

Anyone had this issue before and know the fix or how to track down the cause?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,880
2,256
463
Hello :)

Could you check to see which theme is assigned to the accounts? If it is a custom theme, you may want to try modifying the account to use the default X3 theme.

Thank you.
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
42
348
somewhere over the rainbow
cPanel Access Level
Root Administrator
If you are using the default x3 theme for these accounts, could you also try a forced cPanel update on the off chance you have some corrupted file(s)?

Code:
/scripts/upcp --force
This should replace any of the files in x3 theme folder with the latest copies.