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Clicking on the "Manage Disk Usage" causes an error

Discussion in 'E-mail Discussion' started by kenrbnsn, May 24, 2018.

  1. kenrbnsn

    kenrbnsn Active Member

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    When I click on the "Manage Disk Usage" in the Spam Box area in one of my domains, I get the following error:

    Template::Exception:
    [TYPE]=[undef]
    [INFO]=[Mailboxes::get_mailbox_status_list(HASH(0x2206760)) failed: “/usr/bin/doveadm” reported error code “64” when it ended: doveadm(rugorg): Error: Mailbox INBOX..cppop.cache: Failed to lookup mailbox status: Invalid mailbox name: Begins with hierarchy separator
    doveadm(rugorg): Error: Mailbox INBOX..cppop.cache.msgs: Failed to lookup mailbox status: Invalid mailbox name: Begins with hierarchy separator

    ]
    [TEXT]=[]
    at cpanel.pl line 1050.
    cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/mail/manage_dis"..., 1) called at cpanel.pl line 4408
    cpanel::cpanel::run_standard_mode() called at cpanel.pl line 864
    cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/mail/manage_disk_usage/index.html.tt") called at cpanel.pl line 271

    Webmail works fine on the domain -- all the mailboxes show up including a spam box. I have a number of domains and so far this is the only domain that gets this error.
     
  2. cPanelLauren

    cPanelLauren Forums Analyst
    Staff Member

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    HI @kenrbnsn

    Can you tell me if there is anything reported in the cPanel error logs in reference to this? They're located at
    Code:
    /usr/local/cpanel/logs/error_log
    Thanks!
     
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  3. kenrbnsn

    kenrbnsn Active Member

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    Just tried it again and got the following in that file:

    [2018-05-25 14:18:11 -0400] die [Internal Death while parsing ./frontend/paper_lantern/mail/manage_disk_usage/index.html.tt 6971] Template::Exception:
    [TYPE]=[undef]
    [INFO]=[Mailboxes::get_mailbox_status_list(HASH(0x34ab600)) failed: “/usr/bin/doveadm” reported error code “64” when it ended: doveadm(rugorg): Error: Mailbox INBOX..cppop.cache: Failed to lookup mailbox status: Invalid mailbox name: Begins with hierarchy separator
    doveadm(rugorg): Error: Mailbox INBOX..cppop.cache.msgs: Failed to lookup mailbox status: Invalid mailbox name: Begins with hierarchy separator

    ]
    [TEXT]=[]
    at cpanel.pl line 1050.
    cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/mail/manage_dis"..., 1) called at cpanel.pl line 4408
    cpanel::cpanel::run_standard_mode() called at cpanel.pl line 864
    cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/mail/manage_disk_usage/index.html.tt") called at cpanel.pl line 271
     
  4. cPanelLauren

    cPanelLauren Forums Analyst
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    Hi @kenrbnsn

    Would it be possible for you to open a ticket using the link in my signature? Once open can you please add the ticket ID to this thread so that we can update this thread with the outcome?


    Thanks!
     
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