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Clicking some links in WHM, prompt the browser to download a file.

Discussion in 'General Discussion' started by AdamDresch, Jan 30, 2011.

  1. AdamDresch

    AdamDresch Well-Known Member

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    Setting up a private server with a test license for WHM and I'm noticing a rather odd problem.

    When I clicked the "Copy multiple accounts" link, a new window didn't open, instead, I got asked to download a file instead (Multicopy)

    I did it again and the page did open, but took an age to finally load, then I got prompted to download "progressbar"

    Would there be something in particular which is causing this?
     
  2. LinuxTechie

    LinuxTechie Well-Known Member

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    Hi Adam,

    Can you please check whether you are using a STABLE version of cPanel? If not update cPanel to a stable one.
     
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  3. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Hello Adam,

    Can you check if perl is properly setup on the machine? I've seen this happen when perl is loading the wrong binary:

    Code:
    ls -lah /usr/bin/perl /usr/local/bin/perl
    You should see this if it is setup right:

    Code:
    root@vps [~]# ls -lah /usr/bin/perl /usr/local/bin/perl
    lrwxrwxrwx  1 root root  17 Dec 25  2009 /usr/bin/perl -> /usr/local/bin/perl*
    -rwxr-xr-x  2 root root 13K Dec 25  2009 /usr/local/bin/perl*
    Here /usr/bin/perl is symlinked to /usr/local/bin/perl which is the right setup for cPanel machines.
     
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  4. AdamDresch

    AdamDresch Well-Known Member

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    Thanks Tristan

    Everything appears to be running ok at the moment, we wiped the machine and reinstalled with a completely bare CentOS install
     
  5. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Hello,

    Good to hear that it is working now properly after wiping the machine with a new CentOS installation :)

    Thanks!
     
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