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client cannot access webmail when over quota

Discussion in 'E-mail Discussion' started by dandadude, Nov 21, 2011.

  1. dandadude

    dandadude Active Member

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    Hi!

    I have a client that exceeds his quota regularly with his e-mail traffic. He would log into webmail to delete some mail, but can't, because he gets internal server error.

    I know that extending his quota is a solution, but I want a solution where I don't have to do anything for this client, he can solve the problem himself by logging into webmail and deleting whatever he wants.

    Is this possible?

    Thanks,
    Daniel
     
    #1 dandadude, Nov 21, 2011
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello :)

    When the account's disk space quota is reached, certain functions such as logging into Webmail may not be possible. This is due to the fact that disk space is required in order to write to or create user-owned files related to email data. There is potential for data loss if files related to emails are emptied by the file system when write attempts occur.

    Increasing the disk space quota for the account or removing files via SSH/File Manager is necessary to avoid this problem.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Nov 22, 2011
  3. dandadude

    dandadude Active Member

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    Hi Michael!

    Yes, I know that currently these are my only options, but it still is annoying sometimes, because my clients contact me all the time. They get the quota warning, don't care about it, and when they would care about it, they can't login. Of course SSH/File Manager is a solution, but only admin has access to that and these solutions are not for "normal users" to handle.

    Ah well, I guess I will have to live with this :)

    Thanks very much for the answer!

    Daniel
     
    #3 dandadude, Nov 23, 2011
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