client cannot access webmail when over quota

dandadude

Active Member
Apr 14, 2011
37
1
58
Hi!

I have a client that exceeds his quota regularly with his e-mail traffic. He would log into webmail to delete some mail, but can't, because he gets internal server error.

I know that extending his quota is a solution, but I want a solution where I don't have to do anything for this client, he can solve the problem himself by logging into webmail and deleting whatever he wants.

Is this possible?

Thanks,
Daniel
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,224
463
Hello :)

When the account's disk space quota is reached, certain functions such as logging into Webmail may not be possible. This is due to the fact that disk space is required in order to write to or create user-owned files related to email data. There is potential for data loss if files related to emails are emptied by the file system when write attempts occur.

Increasing the disk space quota for the account or removing files via SSH/File Manager is necessary to avoid this problem.

Thank you.
 

dandadude

Active Member
Apr 14, 2011
37
1
58
Hi Michael!

Yes, I know that currently these are my only options, but it still is annoying sometimes, because my clients contact me all the time. They get the quota warning, don't care about it, and when they would care about it, they can't login. Of course SSH/File Manager is a solution, but only admin has access to that and these solutions are not for "normal users" to handle.

Ah well, I guess I will have to live with this :)

Thanks very much for the answer!

Daniel