Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

client cannot access webmail when over quota

Discussion in 'E-mail Discussions' started by dandadude, Nov 21, 2011.

  1. dandadude

    dandadude Active Member

    Joined:
    Apr 14, 2011
    Messages:
    26
    Likes Received:
    0
    Trophy Points:
    51
    Hi!

    I have a client that exceeds his quota regularly with his e-mail traffic. He would log into webmail to delete some mail, but can't, because he gets internal server error.

    I know that extending his quota is a solution, but I want a solution where I don't have to do anything for this client, he can solve the problem himself by logging into webmail and deleting whatever he wants.

    Is this possible?

    Thanks,
    Daniel
     
    #1 dandadude, Nov 21, 2011
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,032
    Likes Received:
    1,360
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    When the account's disk space quota is reached, certain functions such as logging into Webmail may not be possible. This is due to the fact that disk space is required in order to write to or create user-owned files related to email data. There is potential for data loss if files related to emails are emptied by the file system when write attempts occur.

    Increasing the disk space quota for the account or removing files via SSH/File Manager is necessary to avoid this problem.

    Thank you.
     
    #2 cPanelMichael, Nov 22, 2011
  3. dandadude

    dandadude Active Member

    Joined:
    Apr 14, 2011
    Messages:
    26
    Likes Received:
    0
    Trophy Points:
    51
    Hi Michael!

    Yes, I know that currently these are my only options, but it still is annoying sometimes, because my clients contact me all the time. They get the quota warning, don't care about it, and when they would care about it, they can't login. Of course SSH/File Manager is a solution, but only admin has access to that and these solutions are not for "normal users" to handle.

    Ah well, I guess I will have to live with this :)

    Thanks very much for the answer!

    Daniel
     
    #3 dandadude, Nov 23, 2011
(You must log in or sign up to post here.)
Loading...
Similar Threads - client cannot access
  1. Andre Oliveira

    Please turn on SMTP Authentication in your mail client

    Andre Oliveira, Sep 17, 2017 at 8:46 PM, in forum: E-mail Discussions
    Replies:
    2
    Views:
    74
    cPanelMichael
    Sep 19, 2017 at 10:11 AM
  2. cris ligthart

    Mail account settings to client

    cris ligthart, Sep 14, 2017 at 5:44 AM, in forum: General Discussion
    Replies:
    3
    Views:
    54
    cPanelMichael
    Sep 15, 2017 at 10:59 AM
  3. Nicholas-MAH

    Unable to send using SSL settings from multiple mail clients

    Nicholas-MAH, Sep 14, 2017 at 5:39 AM, in forum: E-mail Discussions
    Replies:
    7
    Views:
    66
    Nicholas-MAH
    Sep 14, 2017 at 11:52 AM
  4. Andrew Davis

    SOLVED MariaDB Upgrade - The system was not able to ensure the availability of the “MariaDB-client” package

    Andrew Davis, Sep 11, 2017, in forum: Database Discussions
    Replies:
    4
    Views:
    76
    Andrew Davis
    Sep 12, 2017
  5. wafaa

    Send welcome email with mail client configuration instructions

    wafaa, Aug 2, 2017, in forum: E-mail Discussions
    Replies:
    2
    Views:
    156
    cPanelMichael
    Aug 2, 2017

Share This Page