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client cannot log in

Discussion in 'General Discussion' started by katmai, Oct 4, 2007.

  1. katmai

    katmai Well-Known Member

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    i have a client, that has a user in cpanel, and i changed his password, created tarball, restored the account, it simply will not let him log in. any ideas on how to fix/debug this please? where should i look for cpanel auth logs?

    i am running the latest edge btw.
     
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  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    /usr/local/cpanel/logs/access_log
     
  3. katmai

    katmai Well-Known Member

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    xx.xx.xx.xx - [10/05/2007:07:52:49 -0000] "POST /login/ HTTP/1.1" 301 0 "http://domain.com:2082/" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7 (CK-IBM)"
    xx.xx.xx.xx - nasparo [10/05/2007:07:52:49 -0000] "POST /login/ HTTP/1.1" 401 0 "http://domain.com:2082/" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7 (CK-IBM)"
    xx.xx.xx.xx - [10/05/2007:07:52:52 -0000] "GET /favicon.ico HTTP/1.1" 401 0 "" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7 (CK-IBM)"

    i see nothing useful here....

    this is the cpanel error log. anything ?

    Cpanel::Mysql::updateprivs('Cpanel::Mysql=HASH(0x82762c0)') called at /usr/local/cpanel/Cpanel/Mysql.pm line 893
    Cpanel::Mysql::listusersandhosts('Cpanel::Mysql=HASH(0x82762c0)') called at /usr/local/cpanel/Cpanel/Mysql.pm line 320
    Cpanel::Mysql::dumpsql('Cpanel::Mysql=HASH(0x82762c0)', 'tristuo') called at /usr/local/cpanel/bin/mysqladmin line 183
    Fri Oct 5 01:16:39 2007 info [Cpanel::Mysql]: Not updating privileges for tristu2 (reseller login and no password specified in ~/.my.cnf) at /usr/local/cpanel/Cpanel/Mysql.pm line 254
    Cpanel::Mysql::updateprivs('Cpanel::Mysql=HASH(0x84fab90)') called at /usr/local/cpanel/Cpanel/Mysql.pm line 824
    Cpanel::Mysql::listusers('Cpanel::Mysql=HASH(0x84fab90)') called at /usr/local/cpanel/bin/mysqladmin line 192
    Fri Oct 5 01:16:40 2007 info [Cpanel::Mysql]: Not updating privileges for tristu2 (reseller login and no password specified in ~/.my.cnf) at /usr/local/cpanel/Cpanel/Mysql.pm line 254
    Cpanel::Mysql::updateprivs('Cpanel::Mysql=HASH(0x82762c0)') called at /usr/local/cpanel/Cpanel/Mysql.pm line 893
    Cpanel::Mysql::listusersandhosts('Cpanel::Mysql=HASH(0x82762c0)') called at /usr/local/cpanel/Cpanel/Mysql.pm line 320
    Cpanel::Mysql::dumpsql('Cpanel::Mysql=HASH(0x82762c0)', 'tristu2') called at /usr/local/cpanel/bin/mysqladmin line 183

    again, i am running centos 5 + latest edge.
     
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  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Not sure I'm reading that first post correctly, but if you restored the account after resetting the password, try resetting it again and sync FTP password in WHM.
     
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  5. katmai

    katmai Well-Known Member

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    i did, and still no love. failed login.
     
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