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client cannot log in

Discussion in 'General Discussion' started by katmai, Oct 4, 2007.

  1. katmai

    katmai Well-Known Member

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    i have a client, that has a user in cpanel, and i changed his password, created tarball, restored the account, it simply will not let him log in. any ideas on how to fix/debug this please? where should i look for cpanel auth logs?

    i am running the latest edge btw.
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    /usr/local/cpanel/logs/access_log
     
  3. katmai

    katmai Well-Known Member

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    xx.xx.xx.xx - [10/05/2007:07:52:49 -0000] "POST /login/ HTTP/1.1" 301 0 "http://domain.com:2082/" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7 (CK-IBM)"
    xx.xx.xx.xx - nasparo [10/05/2007:07:52:49 -0000] "POST /login/ HTTP/1.1" 401 0 "http://domain.com:2082/" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7 (CK-IBM)"
    xx.xx.xx.xx - [10/05/2007:07:52:52 -0000] "GET /favicon.ico HTTP/1.1" 401 0 "" "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.7.12) Gecko/20050915 Firefox/1.0.7 (CK-IBM)"

    i see nothing useful here....

    this is the cpanel error log. anything ?

    Cpanel::Mysql::updateprivs('Cpanel::Mysql=HASH(0x82762c0)') called at /usr/local/cpanel/Cpanel/Mysql.pm line 893
    Cpanel::Mysql::listusersandhosts('Cpanel::Mysql=HASH(0x82762c0)') called at /usr/local/cpanel/Cpanel/Mysql.pm line 320
    Cpanel::Mysql::dumpsql('Cpanel::Mysql=HASH(0x82762c0)', 'tristuo') called at /usr/local/cpanel/bin/mysqladmin line 183
    Fri Oct 5 01:16:39 2007 info [Cpanel::Mysql]: Not updating privileges for tristu2 (reseller login and no password specified in ~/.my.cnf) at /usr/local/cpanel/Cpanel/Mysql.pm line 254
    Cpanel::Mysql::updateprivs('Cpanel::Mysql=HASH(0x84fab90)') called at /usr/local/cpanel/Cpanel/Mysql.pm line 824
    Cpanel::Mysql::listusers('Cpanel::Mysql=HASH(0x84fab90)') called at /usr/local/cpanel/bin/mysqladmin line 192
    Fri Oct 5 01:16:40 2007 info [Cpanel::Mysql]: Not updating privileges for tristu2 (reseller login and no password specified in ~/.my.cnf) at /usr/local/cpanel/Cpanel/Mysql.pm line 254
    Cpanel::Mysql::updateprivs('Cpanel::Mysql=HASH(0x82762c0)') called at /usr/local/cpanel/Cpanel/Mysql.pm line 893
    Cpanel::Mysql::listusersandhosts('Cpanel::Mysql=HASH(0x82762c0)') called at /usr/local/cpanel/Cpanel/Mysql.pm line 320
    Cpanel::Mysql::dumpsql('Cpanel::Mysql=HASH(0x82762c0)', 'tristu2') called at /usr/local/cpanel/bin/mysqladmin line 183

    again, i am running centos 5 + latest edge.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Not sure I'm reading that first post correctly, but if you restored the account after resetting the password, try resetting it again and sync FTP password in WHM.
     
  5. katmai

    katmai Well-Known Member

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    i did, and still no love. failed login.
     
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