The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Client cannot login to cpanel

Discussion in 'General Discussion' started by tloomos, Feb 3, 2003.

  1. tloomos

    tloomos Member

    Joined:
    Nov 20, 2002
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    1
    One of my clients is experiencing a very strange problem - she cannot login to her cpanel. I have tried logging in using her userid and password on 3 different browsers and it workss fine on all of them.

    She indicated that it redirects to port 2082, but then just says access denied - no login prompt.

    Any ideas?
     
  2. Juanra

    Juanra Well-Known Member

    Joined:
    Sep 22, 2001
    Messages:
    777
    Likes Received:
    0
    Trophy Points:
    16
    Location:
    Spain
  3. cyon

    cyon Well-Known Member
    PartnerNOC

    Joined:
    Jan 15, 2003
    Messages:
    320
    Likes Received:
    0
    Trophy Points:
    16
    same problem here, but it shows 404 instead acces denied..
     
  4. FijianTribe

    FijianTribe Well-Known Member

    Joined:
    Jan 30, 2003
    Messages:
    70
    Likes Received:
    0
    Trophy Points:
    6
    Have her use a port scanner like Angry IP Scanner 2.15 and scan for port 2082. See if she sees it open. If not, but you can from an outside source, then her ports are being forwarded (redirected) and she needs to talk to the systems admin to fix the problem.
     
  5. tloomos

    tloomos Member

    Joined:
    Nov 20, 2002
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    1
    Found the problem - it was the 'Medium' security setting in IE6 (Tools-&Internet Options-&Security). Using 'Low' or 'Medium Low' works fine.

    However, I found that 'Medium' works fine in IE5.5.
     
  6. Website Rob

    Website Rob Well-Known Member

    Joined:
    Mar 23, 2002
    Messages:
    1,506
    Likes Received:
    0
    Trophy Points:
    36
    Location:
    Alberta, Canada
    cPanel Access Level:
    Root Administrator
    Sweet!

    Nice bit of troubleshooting there, tloomos!

    Thanks for sharing as well. I'm sure this bit of info will definitely come in handy for us all -- at some time or another.
     
Loading...

Share This Page