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Client can't connect to email client using SSL?

Discussion in 'General Discussion' started by Adam Boustead, Nov 30, 2017.

  1. Adam Boustead

    Adam Boustead Member

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    Hi all,

    We've just moved from an old server to a new one (latest software) & i'm having an issue with a couple of clients not being able to setup their e-mail accounts properly in Outlook & Apple Mail.

    When setting up there accounts in outlook it says first of all "An encrypted connection to your mail server is not available.." and will only let them set it up if you manually enter the hostname of the server (as their domain is not currently hosted with me, they are just pointing there mx records to me. Webmail on the server works fine.

    I've done a bit of digging but can't seem to remedy the problem. I have a valid SSL on the hostname and have installed that on the main 4 services.

    Would anyone be able to shed a bit of light on this?
     
    #1 Adam Boustead, Nov 30, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Can you have them point the "A" record for "mail.theirdomain.tld" to your server so that the AutoSSL feature can assign a free signed SSL certificate to it. This should allow them to use "mail.theirdomain.tld" as the mail server name in their email client.

    Thank you.
     
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    #2 cPanelMichael, Nov 30, 2017
  3. Adam Boustead

    Adam Boustead Member

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    Thanks for that - that seems to have made them able to connect through Outlook & iPhone mail, but they are using Apple Mail on their desktop. Whatever I do I cannot seem to get Apple Mail to connect to it - says unable top verify account name or password.
     
    #3 Adam Boustead, Dec 1, 2017
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Can you let us know what's configured for "Server Settings" under "Mail >> Preferences >> Accounts"? Ensure to replace real domain names with examples.

    Thank you.
     
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    #4 cPanelMichael, Dec 4, 2017
  5. Adam Boustead

    Adam Boustead Member

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    Hi, thanks for your help. I don't think the issue is to do with the server, it sets up in Microsoft Outlook, iPhone etc with no issues at all. Just looking to see if theres any current bugs with El Capitan Apple Mail
     
    #5 Adam Boustead, Dec 6, 2017
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