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Client can't login, I can.

Discussion in 'General Discussion' started by junglecat, Jan 28, 2006.

  1. junglecat

    junglecat Well-Known Member

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    A reseller client suddenly cannot login to his cpanel or WHM. I have no problems logging in to his account. I changed his password and he still can't get in.

    It's difficult to get details from him (errors etc) due to a language barrier. But has anyone seen a problem like this?

    I've had him try using both the IP and his domain. I'm stumped.
     
  2. S-Combs

    S-Combs Well-Known Member

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    Did he manage to get blocked by the firewall by chance?
     
  3. junglecat

    junglecat Well-Known Member

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    I can ask him if he's using a firewall, but if he is, what can I tell him to try in his settings?

    The server also has a firewall, I wonder if that could be blocking something?
     
  4. Servax

    Servax Member

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    If you have apf installed, try 'apf -u IP' or 'iptables -D INPUT -s IP -j DROP' if you don't have APF installed. You need to know exactly what error he is getting, or we couldn't really figure out what is wrong. Its obviously working for you, so it must be on his end if the firewall unblock command didn't work.
     
  5. PWSowner

    PWSowner Well-Known Member

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    Sounds like a firewall issue. Could be his own settings or maybe even his ISP. Did he try the secure and non-secure ports?
     
  6. Murtaza_t

    Murtaza_t Well-Known Member

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    I dont think it is a firewall issue... as if he was blocked in the firewall (on either side) he would have not accessed the login page as well, may be he is using a different password or something else. It is very difficult to say anything without the errors.
     
  7. DigitalN

    DigitalN Well-Known Member

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    There is a proxy script around that gets around firewalls blocking cpanel ports 208(x), it allows access to cpanel on port 80 (search the forum for it, it may still work, not sure) but you could also just install a proxy script, such as nph and have them use that to see if that is the issue, or they could use one of the multitude of proxies around the world in order to connect to cpanel/whm via standard ports, although I wouldn't recommend using the latter as it may be possible for the proxy owner to get their password!
     
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