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Client can't login to webmail

Discussion in 'E-mail Discussion' started by Markigiani, Jan 18, 2017.

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  1. Markigiani

    Markigiani Member

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    1 client can't login to webmail. When he goes to cpanel>Email accounts>More>Access Webmail he is prompted to enter Old password and new password. When I try to login I login fine and it doesn't ask me to enter new password, how is that possible?

    He can't enter webmail with any way that we tried (clearing cache, cookes, new browser, I restarted all services from whm and still same)

    Please help
     
    #1 Markigiani, Jan 18, 2017
  2. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Ask him to clear his browser cache, login to cPanel (assuming he can login) and go to Email Accounts > Password, and reset the password to see if that helps.
     
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    #2 Infopro, Jan 18, 2017
  3. Markigiani

    Markigiani Member

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    He managed to login with VPN, what could be cause of that? ISP blocking webmail port?
     
    #3 Markigiani, Jan 18, 2017
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    #4 cPanelMichael, Jan 18, 2017
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