Client can't login to webmail

Markigiani

Member
Dec 27, 2016
7
0
1
Croatia
cPanel Access Level
Root Administrator
1 client can't login to webmail. When he goes to cpanel>Email accounts>More>Access Webmail he is prompted to enter Old password and new password. When I try to login I login fine and it doesn't ask me to enter new password, how is that possible?

He can't enter webmail with any way that we tried (clearing cache, cookes, new browser, I restarted all services from whm and still same)

Please help