Client can't login to webmail

[Markigiani]

1 client can't login to webmail. When he goes to cpanel>Email accounts>More>Access Webmail he is prompted to enter Old password and new password. When I try to login I login fine and it doesn't ask me to enter new password, how is that possible?

He can't enter webmail with any way that we tried (clearing cache, cookes, new browser, I restarted all services from whm and still same)

Please help

 

[Infopro]

1 client can't login to webmail. When he goes to cpanel>Email accounts>More>Access Webmail he is prompted to enter Old password and new password.

Ask him to clear his browser cache, login to cPanel (assuming he can login) and go to Email Accounts > Password, and reset the password to see if that helps.

 

[Markigiani]

He managed to login with VPN, what could be cause of that? ISP blocking webmail port?

 

[cPanelMichael]

He managed to login with VPN, what could be cause of that? ISP blocking webmail port?

Hello,

Check to verify if the affected IP address is locked by cPHulk brute force detection:

cPHulk Brute Force Protection - Documentation - cPanel Documentation

Thank you.