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Client not able to send mails to certain customers

Discussion in 'E-mail Discussions' started by DennisMidjord, Jan 26, 2017.

  1. DennisMidjord

    DennisMidjord Well-Known Member

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    We have a client that uses PrestaShop. PrestaShop seems to be having some issues sending emails to people that has a special character in their name (they're having issues with æ, ø and å). Checking the mail logs, we see this: Mail failure - malformed recipient address

    Our client is able to copy her files to another host and send emails to the exact same customer just fine, so I'm starting to think there's something wrong on our end.

    Does anyone know of a fix?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you verify which version of cPanel is installed on this system? You can check with a command such as:

    Code:
    cat /usr/local/cpanel/version
    Thank you.
     
  3. DennisMidjord

    DennisMidjord Well-Known Member

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    Hi Michael! We're using version 11.60.0.35.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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  5. DennisMidjord

    DennisMidjord Well-Known Member

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    Hi Michael,

    Client is using 1.6 and the issue is supposed to be fix in that version. It doesn't seem like it's the exact same issue - although the error is the same. Also, please note that the client reports that it's working on another webserver (the exact same files, just copied to another server).
     
  6. engrossweb

    engrossweb Member

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    Hi Dennis,

    Have you compared php version on your old server and current server. Perhaps that could be an issue.
     
  7. DennisMidjord

    DennisMidjord Well-Known Member

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    Yes, both ran on the same PHP version. We've tried switching to every possible PHP version from 5.3.
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Feel free to open a support ticket using the link if my signature and we can take a closer look to rule out any issues with the cPanel software. You can post the ticket number here and we can update this thread with the outcome.

    Thank you.
     
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