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Client shell access not working

Discussion in 'General Discussion' started by Forcerdj, Mar 12, 2016.

  1. Forcerdj

    Forcerdj Well-Known Member

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    One of my clients has requested shell access, I have enabled it on their account and ensured they have 'jailed shell' selected in the SSH 'Manage Shell Access' area of WHM.

    However, they are unable to connect using their password when using Putty on Windows.

    Code:
    login as: username
    username@109.203.110.123's password:
    Access denied
    I tried at my end using Terminal on a mac using their username and password.

    Code:
    ssh username@109.203.110.123 -p 2121
    username@109.203.110.123's password:
    Attempting to create directory /home/username/perl5
    username@website.co.uk [~]#
    
    Why can I login and they can't? Maybe a setting in Putty?

    They tried again using Git Bash

    Code:
    ssh username@109.203.110.123 -p 2121
    The authenticity of host '[109.203.110.123]:2121 ([109.203.110.123]:2121)' can't be established.
    RSA key fingerprint is c1:a5:c7:38:47:11:70:85:e9:b3:8c:2d:12:7f:32:12.
    Are you sure you want to continue connecting (yes/no)? yes
    Warning: Permanently added '[109.203.110.123]:2121' (RSA) to the list of known hosts.
    username@109.203.110.123's password:
    Permission denied, please try again.
    username@109.203.110.123's password:
    (I have changed out some of the usernames/Ips but you get the idea..)

    Any ideas? maybe some global setting thats blocking users, or a configuration at their end? Maybe they don't have password login enabled?

    Thanks
     
  2. storminternet

    storminternet Well-Known Member

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    Are you using ssh port 2121 or default port 22 while connecting server via ssl using putty.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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