Cloudflare issue with domain resolving

arjanvr

Well-Known Member
Dec 13, 2013
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cPanel Access Level
Root Administrator
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,226
463
Hello,

Have you verified the issue with the default cPanel page loading persists upon clearing the browser and DNS cache on your machine?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,226
463
Can you confirm the IP address the domain name resolves to is the same IP address associated with the account in cPanel/WHM?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,226
463
Yes, it should resolve to the CloudFlare IP address. However, within your CloudFlare interface, does the IP address match what's associated with the cPanel account?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,226
463
You could request a screenshot of the settings in the CloudFlare administrative interface from the end-user to verify it uses the correct IP address.

Thank you.