neverabe

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I install CloudLinux with cPanel and i have problems resolving my new account domain, i am sure that i missing something..... i spend a few days without success trying.

My instance have an asociate ip elastic (i only use one instance with this ami)

i create a nameserver with the same ip elastic

ns1.domain.com 107.21.118.202
ns2.domain.com 107.21.118.202

then in my domain configuration i put this nameservers
domain.com
ns1.domain.com
ns2.domain.com

Mmm i google it but without success, is there are some documentation to get initial wizard installation with cloudlinux and cpanel....

i just wanna setup this ami correctly with the right web server configuration.

ty greetings
 

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cPanelMichael

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Hello :)

I completed a DNS lookup on your domain name and it looks like the name servers are configured correctly at the domain registrar. Could you try rebuilding the DNS configuration on your server to see if that helps? EX:

Code:
# /scripts/rebuilddnsconfig
Also, have you tried temporarily disabling any firewall rules to see if that is causing this problem?

Thank you.
 

neverabe

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Hi thank you for the answer, i already do this suggestions without success.

When i put ambienteprueba.com the following error appear.

This webpage is not available
The webpage at http://ambienteprueba.com/ might be temporarily down or it may have moved permanently to a new web address.
Error 137 (net::ERR_NAME_RESOLUTION_FAILED): Unknown error.
Is there anything else i can do? or any documentation that explain me better what i need to do?

I only have one WHM installation, i read some about DNS ONLY WHM, i need to know if its mandatory to have 2 servers for setting up cpanel.

-.-a ty for ur help
 

cPanelMichael

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Please check your domain registrar, as it appears the domain name is not using the name servers that you mentioned. Please ensure you create, then set your name servers at the domain registrar. You should then see your name servers listed under the first section on a website such as IntoDNS.

Thank you.
 

neverabe

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Thank you for the information, i already make all configuration that we need to use whm in cloud linux (after read the docs and change name servers correctly) /http://www.intodns.com/ambienteprueba.com, i think i am close to get it because i can access to my cpanel with /https://ambienteprueba.com:2083 but when i try to access through my domain /http://ambienteprueba.com/cgi-sys/defaultwebpage.cgi is redirecting to this.... i have some dedicated servers in godaddy and this problem solves waiting some time but in this case has taken longer than expected.
 

cPanelMichael

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Please check to ensure the IP address the domain name resolves to is also the IP address assigned to the account. You can also try rebuilding the Apache configuration file via:

Code:
# /scripts/rebuildhttpdconf
Thank you.
 

neverabe

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Hi again, i try to setup a new server with the same configuration like the server ambienteprueba.com without success. :confused:
Is there some training available to setup cpanel with cloudlinux in Mexico?
Is there are some specialist to setup cpanel with cloudlinux and show me how!!!!
How much does it cost?

-.-a any help will be appreciate...
 

neverabe

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cPanelMichael

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Are you sure that you have actually created the account in Web Host Manager? If so, please run the following command and let us know if you receive any errors:

Code:
# /scripts/rebuildhttpdconf
Also, feel free to open a support ticket if you want us to take a closer look:

Submit A Ticket

You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

neverabe

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Thank you very much for your help i already write /scripts/rebuildhttpdconf and the following info appears, my public ip is different than ip that appears bottom but i dont know where can i change this ip to the correct one.

info [rebuildhttpdconf] 'local' datastore in use (/var/cpanel/conf/apache/local)
info [rebuildhttpdconf] Missing IP for domain ip-10-12-11-137, using 10.202.102.94
info [rebuildhttpdconf] Missing port for domain ip-10-12-11-137, using 80
info [rebuildhttpdconf] Missing user for domain ip-10-12-11-137, using nobody
info [rebuildhttpdconf] Missing group for domain ip-10-12-11-137, using nobody
info [rebuildhttpdconf] Missing ServerName for domain ip-10-12-11-137, using ip-10-12-11-137
Built /usr/local/apache/conf/httpd.conf OK
greetings
 

cPanelMichael

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Remember to ensure the account is assigned the internal private IP address, and the DNS Zone utilizes the public IP address if you are using a custom NAT configuration. Beyond that, you may want to open a ticket with the instructions from my last reply if the issue continues.

Thank you.
 

cPanelMichael

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To update, an invalid entry was discovered in the /etc/named.conf file on the server. The following commands were ran to rebuild the DNS configuration file:

Code:
# mv /etc/named.conf /etc/named.conf.bak
# /scripts/rebuilddnsconfig
This, along with updating the DNS Zone with the public IP address, seems to have resolved the issue.

Thank you.