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CNAME error - redirects to main domain

Discussion in 'General Discussion' started by botterm, Jan 20, 2014.

  1. botterm

    botterm Registered

    Jan 20, 2014
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    Although it says cname error it is probably something i'm doing wrong.

    Cpanel is handling my dns, i have a domain ""
    I resel stuff on this domain and users can access their own panel like:

    Coming from ispconfig ( cpanel is my new setup ), I simply add the cname:
    3600 TTL

    When accessing this subdomain, it defaults to and simply refuses to go to
    Everything on has been setup correctly since it is working on my old ispconfig server.

    Can anyone tell me where I'm going wrong here?

    Thanks in advance.
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Hello :)

    What method are you using to add the new CNAME entry? Make sure that you add a period to the end of the destination entry. Here is an example based on your description:

    myname 3600 IN CNAME
    Thank you.
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