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CNAME getting redirected to /cgi-sys/defaultwebpage.cgi

Discussion in 'Bind/DNS/Nameserver' started by AbbasCanada, Dec 28, 2015.

  1. AbbasCanada

    AbbasCanada Member

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    Hi,
    I have a website on cPanel say located on domain1.com. It has a subdomain as subdomain1.domain1.com and is accessible through browser.

    But when I create a CNAME (subdomain2.domain2.com pointing to subdomain1.domain1.com), it goes to http://subdomain2.domain2.com/cgi-sys/defaultwebpage.cgi

    Not sure where or what I am doing wrong.

    Any help is appreciated.

    Thanks.
     
    #1 AbbasCanada, Dec 28, 2015
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello :)

    Is "domain2.com" hosted on the same server? If so, is it's DNS handled on a remote server or is it handled locally?

    Thank you.
     
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    #2 cPanelMichael, Dec 28, 2015
  3. AbbasCanada

    AbbasCanada Member

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    domain2.com is not hosted anywhere. I have created the CNAME with my registrar (name.com) to point to "subdomain1.domain2.com"

    sorry subdomain1.domain1.com
     
    #3 AbbasCanada, Dec 28, 2015
    Last edited by a moderator: Dec 30, 2015
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Are you able to add a CNAME record on another DNS server or on the cPanel server pointing to subdomain1.domain1.com to verify if the issue is with your domain registrar?

    Thank you.
     
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    #4 cPanelMichael, Dec 28, 2015
  5. AbbasCanada

    AbbasCanada Member

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    I am able to add CNAME on another DNS server that points to cPanel server.
     
    #5 AbbasCanada, Dec 28, 2015
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    This suggests the issue is with the domain registrar. You may want to consult with their support team to verify their interface is allowing you to properly add the CNAME entry.

    Thank you.
     
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    #6 cPanelMichael, Dec 28, 2015
  7. AbbasCanada

    AbbasCanada Member

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    I created another CNAME subdomain3.domain2.com and pointed to a different server domain3.com (this is not cpanel server) and this setup works fine.
     
    #7 AbbasCanada, Dec 28, 2015
  8. AbbasCanada

    AbbasCanada Member

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    Also I created another CNAME on cPanel subdomain5.domain1.com pointing to subdomain1.domain1.com, but still the same result.

    Please help.
     
    #8 AbbasCanada, Dec 29, 2015
  9. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    What is it, exactly, that you're trying to accomplish here? Your examples are getting a bit confusing to follow along with and so far it doesn't sound like an issue with your cPanel, as much as configuration of the domain at your registrar.

    As cPanelMichael suggested, you might want to speak with your Domain Name Registrar about this. They do have docs you might find useful as well:
    name.com/support/articles/206104227-Bare-CNAME-Records
     
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    #9 Infopro, Dec 30, 2015
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