Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

cname pointing to cgi-sys/defaultwebpage.cgi page

Discussion in 'General Discussion' started by lldeepakll, Aug 5, 2012.

  1. lldeepakll

    lldeepakll Well-Known Member

    May 20, 2012
    Likes Received:
    Trophy Points:
    cPanel Access Level:
    Root Administrator
    Hi, One of my domain ( is running somewhere else(not on cpanel). Now I have created a CNAME record for a subdomain ( and pointed it to on another subdomain ( ( is running with cpanel). The records looks like as follow. CNAME

    But now problem is this. When I open then it is showing default cgi page ( cgi-sys/defaultwebpage.cgi page) instead of showing contents of

    Please help me what I need to do for subdomain ( to open (With name showing in address bar).
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
    Likes Received:
    Trophy Points:
    cPanel Access Level:
    Root Administrator
    Hello :)

    Please verify that "" exists as a subdomain and is accessible on it's own. If so, then complete a DNS record lookup to ensure the CNAME entry you created on the remote server is active. It may also be helpful if you submit a ticket so you can provide us with the actual domain names used:

    Submit A Ticket

    You can post the ticket number here and we can track it for you.

    Thank you.
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice