cname redirects to /cgi-sys/defaultwebpage.cgi

Hi,

i have a reseller account fro a hosting compnay and have access to WHM and cpanel.
i need to make acc.abc.com point to xyz.com. and i used abc.com cpanel Advanced DNS Zone Editor to add a cname record. like this :

[acc.abc.com. 14400 IN CNAME xyz.com]

in WHM DNS zone it is like this : [acc 14400 IN CNAME xyz.com.]

after waiting for dns update (now more than 48 hours) , when i go to address acc.abc.com to see xyz.com i get redirected to acc.abc.com/cgi-sys/defaultwebpage.cgi

the both xyz.com and abc.com hosted on the same reseller account with same ip address.

any comment ?

regards.

 

Hi,

after contacting hosting support and more that 15 ticket replies it seems there is no way for my hosting provider to point these domain addreses on seperate accounts.

strange ,what is more strange is the way they never say why cnames are not working !?! they always change the subject or never answer straight about cnames !!!!

it is the first time i need cname, is there any one have experience about cname records in reseller environment ?

Best Regards.

 

Hi Michael,

lets to use domains names i said in post #1.

i did create no subdomain and no a record, acc should be a cname under domain abc.com for domain xyz.com.

Regards.