In Progress [COBRA-13435] Still waiting for cetificate after 3 days pending

[brixion_ricky]

Hi,

I have multiple domains waiting for a new SSL certificate, but the status after 3 days is still pending.

Checking the certificate status gives me this response:

root@cloud01 [/var/cpanel]# curl https://store.cpanel.net/json-api/ssl/certificate/free/1353739581
{"error":"","data":{"delivery_epoch":"1638341226","status_details":null,"actionUrls":{"ovCallbackStatus":"","evClickThroughStatus":""},"status":"processing","domain_details":null,"delivery_time":"2021-12-01 06:47:06Z"},"message":"Certificate request is still being processed"}

The message says "Certificate request is still being processed".

What should I do? The sites are down for 2 days already because of an expired certificate and I need to inform my customer about the status.

 

[Arvy]

Same problem here. For some reason, a brand new domain installs SSL ok. But a pre-existing one is not renewing. Already removed and restore the backup to force, no result.

* real domain was removed-by-user

11:53:40 AM Processing “removed-by-user”’s local DCV results …
11:53:40 AM Analyzing “removed-by-userdj.com.br”’s DCV results …
11:53:40 AM AutoSSL will request a new certificate.
11:53:40 AM The system will attempt to renew the SSL certificate for (removed-by-userdj.com.br: removed-by-userdj.com.br www.removed-by-userdj.com.br mail.removed-by-userdj.com.br webmail.removed-by-userdj.com.br cpanel.removed-by-userdj.com.br autodiscover.removed-by-userdj.com.br webdisk.removed-by-userdj.com.br cpcontacts.removed-by-userdj.com.br cpcalendars.removed-by-userdj.com.br).
11:53:44 AM The cPanel Store received “removed-by-userdj.com.br”’s certificate order. (Order Item ID: 1355733097) The system will periodically poll the cPanel Store for the issued certificate and then install it after a successful retrieval.
The system has completed “removed-by-user”’s AutoSSL check.
11:54:02 AM Polling for “removed-by-user”’s new certificate for “removed-by-userdj.com.br” (order item ID “1355733097”) …
The certificate is not available. (processing)
11:56:01 AM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 2, 2021, 2:54:02 PM UTC. The next poll will happen no earlier than Dec 2, 2021, 2:56:02 PM UTC.
11:58:01 AM Polling for “removed-by-user”’s new certificate for “removed-by-userdj.com.br” (order item ID “1355733097”) …
The certificate is not available. (processing)
12:00:01 PM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 2, 2021, 2:58:01 PM UTC. The next poll will happen no earlier than Dec 2, 2021, 3:00:01 PM UTC.
12:02:01 PM Polling for “removed-by-user”’s new certificate for “removed-by-userdj.com.br” (order item ID “1355733097”) …
12:02:03 PM The certificate is not available. (processing)
12:04:01 PM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 2, 2021, 3:02:03 PM UTC. The next poll will happen no earlier than Dec 2, 2021, 3:04:03 PM UTC.
12:06:01 PM Polling for “removed-by-user”’s new certificate for “removed-by-userdj.com.br” (order item ID “1355733097”) …
12:06:04 PM The certificate is not available. (processing)

(...)

9:02:06 AM The certificate is not available. (processing)
Setting up for Sectigo’s DCV (Domain Control Validation) for this certificate request …
9:04:01 AM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 3, 2021, 12:02:06 PM UTC. The next poll will happen no earlier than Dec 3, 2021, 1:02:06 PM UTC.
9:06:01 AM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 3, 2021, 12:02:06 PM UTC. The next poll will happen no earlier than Dec 3, 2021, 1:02:06 PM UTC.
9:08:01 AM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 3, 2021, 12:02:06 PM UTC. The next poll will happen no earlier than Dec 3, 2021, 1:02:06 PM UTC.
9:10:01 AM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 3, 2021, 12:02:06 PM UTC. The next poll will happen no earlier than Dec 3, 2021, 1:02:06 PM UTC.
9:12:01 AM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 3, 2021, 12:02:06 PM UTC. The next poll will happen no earlier than Dec 3, 2021, 1:02:06 PM UTC.
9:14:01 AM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 3, 2021, 12:02:06 PM UTC. The next poll will happen no earlier than Dec 3, 2021, 1:02:06 PM UTC.
9:16:01 AM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 3, 2021, 12:02:06 PM UTC. The next poll will happen no earlier than Dec 3, 2021, 1:02:06 PM UTC.
9:18:01 AM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 3, 2021, 12:02:06 PM UTC. The next poll will happen no earlier than Dec 3, 2021, 1:02:06 PM UTC.
9:20:02 AM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 3, 2021, 12:02:06 PM UTC. The next poll will happen no earlier than Dec 3, 2021, 1:02:06 PM UTC.
9:22:01 AM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 3, 2021, 12:02:06 PM UTC. The next poll will happen no earlier than Dec 3, 2021, 1:02:06 PM UTC.
9:24:01 AM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 3, 2021, 12:02:06 PM UTC. The next poll will happen no earlier than Dec 3, 2021, 1:02:06 PM UTC.
9:26:01 AM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 3, 2021, 12:02:06 PM UTC. The next poll will happen no earlier than Dec 3, 2021, 1:02:06 PM UTC.

 

[andrew.n]

Sometimes orders can stuck in pending state depending on the domain name. Submit a Ticket directly at cPanel and they should be able to check this with Comodo.

@cPRex @cPanelAnthony

 

[cPanelAnthony]

Hello! Could you open a ticket per Andrew's suggestion and provide me with the ticket ID?

 

[Arvy]

Fixed after upgrading to 100.0.5.

 

[brixion_ricky]

I opened a ticket already (#94391607) . Unfortunatly my server is on CentOS 6 so my WHM is not upgraded after v86.0.40 Hope somebody is still able to help me anyway.

 

[cPAdminsMichael]

I opened a ticket already (#94391607) . Unfortunatly my server is on CentOS 6 so my WHM is not upgraded after v86.0.40 Hope somebody is still able to help me anyway.

I probably don't have to mention, but you are aware that Centos 6 has been EOL for more than a year, right? And thus also v86 is farily outdated..

 

[zhongshan]

It looks like now if you have a subdomain (something.x.com), that subdomain must also have its own www subdomain (www.something.x.com). Otherwise AutoSSL passes the check but then the order gets stuck and never gets filled.

 

[PaOnlineGambling]

Hi,

I have multiple domains waiting for a new SSL certificate, but the status after 3 days is still pending.

Checking the certificate status gives me this response:

root@cloud01 [/var/cpanel]# curl https://store.cpanel.net/json-api/ssl/certificate/free/1353739581site
{"error":"","data":{"delivery_epoch":"1638341226","status_details":null,"actionUrls":{"ovCallbackStatus":"","evClickThroughStatus":""},"status":"processing","domain_details":null,"delivery_time":"2021-12-01 06:47:06Z"},"message":"Certificate request is still being processed"}

The message says "Certificate request is still being processed".

What should I do? The sites are down for 2 days already because of an expired certificate and I need to inform my customer about the status.

I have the exact same problem. Hope to find a solution here.

 

[cPanelAnthony]

I have the exact same problem. Hope to find a solution here.

Would you be able to open a ticket using the link in my signature and update me here once done?