In Progress [COBRA-13435] Still waiting for cetificate after 3 days pending

brixion_ricky

Member
Apr 26, 2014
7
0
51
cPanel Access Level
Root Administrator
Hi,

I have multiple domains waiting for a new SSL certificate, but the status after 3 days is still pending.

Checking the certificate status gives me this response:

[email protected] [/var/cpanel]# curl https://store.cpanel.net/json-api/ssl/certificate/free/1353739581
{"error":"","data":{"delivery_epoch":"1638341226","status_details":null,"actionUrls":{"ovCallbackStatus":"","evClickThroughStatus":""},"status":"processing","domain_details":null,"delivery_time":"2021-12-01 06:47:06Z"},"message":"Certificate request is still being processed"}

The message says "Certificate request is still being processed".

What should I do? The sites are down for 2 days already because of an expired certificate and I need to inform my customer about the status.
 

Arvy

Well-Known Member
Oct 3, 2006
141
11
168
Brazil
cPanel Access Level
Root Administrator
Twitter
Same problem here. For some reason, a brand new domain installs SSL ok. But a pre-existing one is not renewing. Already removed and restore the backup to force, no result.

* real domain was removed-by-user

11:53:40 AM Processing “removed-by-user”’s local DCV results …
11:53:40 AM Analyzing “removed-by-userdj.com.br”’s DCV results …
11:53:40 AM AutoSSL will request a new certificate.
11:53:40 AM The system will attempt to renew the SSL certificate for (removed-by-userdj.com.br: removed-by-userdj.com.br www.removed-by-userdj.com.br mail.removed-by-userdj.com.br webmail.removed-by-userdj.com.br cpanel.removed-by-userdj.com.br autodiscover.removed-by-userdj.com.br webdisk.removed-by-userdj.com.br cpcontacts.removed-by-userdj.com.br cpcalendars.removed-by-userdj.com.br).
11:53:44 AM The cPanel Store received “removed-by-userdj.com.br”’s certificate order. (Order Item ID: 1355733097) The system will periodically poll the cPanel Store for the issued certificate and then install it after a successful retrieval.
The system has completed “removed-by-user”’s AutoSSL check.
11:54:02 AM Polling for “removed-by-user”’s new certificate for “removed-by-userdj.com.br” (order item ID “1355733097”) …
The certificate is not available. (processing)
11:56:01 AM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 2, 2021, 2:54:02 PM UTC. The next poll will happen no earlier than Dec 2, 2021, 2:56:02 PM UTC.
11:58:01 AM Polling for “removed-by-user”’s new certificate for “removed-by-userdj.com.br” (order item ID “1355733097”) …
The certificate is not available. (processing)
12:00:01 PM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 2, 2021, 2:58:01 PM UTC. The next poll will happen no earlier than Dec 2, 2021, 3:00:01 PM UTC.
12:02:01 PM Polling for “removed-by-user”’s new certificate for “removed-by-userdj.com.br” (order item ID “1355733097”) …
12:02:03 PM The certificate is not available. (processing)
12:04:01 PM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 2, 2021, 3:02:03 PM UTC. The next poll will happen no earlier than Dec 2, 2021, 3:04:03 PM UTC.
12:06:01 PM Polling for “removed-by-user”’s new certificate for “removed-by-userdj.com.br” (order item ID “1355733097”) …
12:06:04 PM The certificate is not available. (processing)

(...)

9:02:06 AM The certificate is not available. (processing)
Setting up for Sectigo’s DCV (Domain Control Validation) for this certificate request …
9:04:01 AM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 3, 2021, 12:02:06 PM UTC. The next poll will happen no earlier than Dec 3, 2021, 1:02:06 PM UTC.
9:06:01 AM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 3, 2021, 12:02:06 PM UTC. The next poll will happen no earlier than Dec 3, 2021, 1:02:06 PM UTC.
9:08:01 AM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 3, 2021, 12:02:06 PM UTC. The next poll will happen no earlier than Dec 3, 2021, 1:02:06 PM UTC.
9:10:01 AM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 3, 2021, 12:02:06 PM UTC. The next poll will happen no earlier than Dec 3, 2021, 1:02:06 PM UTC.
9:12:01 AM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 3, 2021, 12:02:06 PM UTC. The next poll will happen no earlier than Dec 3, 2021, 1:02:06 PM UTC.
9:14:01 AM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 3, 2021, 12:02:06 PM UTC. The next poll will happen no earlier than Dec 3, 2021, 1:02:06 PM UTC.
9:16:01 AM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 3, 2021, 12:02:06 PM UTC. The next poll will happen no earlier than Dec 3, 2021, 1:02:06 PM UTC.
9:18:01 AM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 3, 2021, 12:02:06 PM UTC. The next poll will happen no earlier than Dec 3, 2021, 1:02:06 PM UTC.
9:20:02 AM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 3, 2021, 12:02:06 PM UTC. The next poll will happen no earlier than Dec 3, 2021, 1:02:06 PM UTC.
9:22:01 AM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 3, 2021, 12:02:06 PM UTC. The next poll will happen no earlier than Dec 3, 2021, 1:02:06 PM UTC.
9:24:01 AM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 3, 2021, 12:02:06 PM UTC. The next poll will happen no earlier than Dec 3, 2021, 1:02:06 PM UTC.
9:26:01 AM The queue contains a request for a certificate for “removed-by-user”’s website “removed-by-userdj.com.br” (order item ID “1355733097”). The system last polled for this certificate at Dec 3, 2021, 12:02:06 PM UTC. The next poll will happen no earlier than Dec 3, 2021, 1:02:06 PM UTC.
 

andrew.n

Well-Known Member
Jun 9, 2020
875
325
63
EU
cPanel Access Level
Root Administrator
Sometimes orders can stuck in pending state depending on the domain name. Submit a Ticket directly at cPanel and they should be able to check this with Comodo.

@cPRex @cPanelAnthony
 
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brixion_ricky

Member
Apr 26, 2014
7
0
51
cPanel Access Level
Root Administrator
I opened a ticket already (#94391607) . Unfortunatly my server is on CentOS 6 so my WHM is not upgraded after v86.0.40 :( Hope somebody is still able to help me anyway.
 

cPAdminsMichael

Well-Known Member
Dec 19, 2016
184
66
153
Denmark
cPanel Access Level
Root Administrator
I opened a ticket already (#94391607) . Unfortunatly my server is on CentOS 6 so my WHM is not upgraded after v86.0.40 :( Hope somebody is still able to help me anyway.
I probably don't have to mention, but you are aware that Centos 6 has been EOL for more than a year, right? And thus also v86 is farily outdated..
 

zhongshan

Member
PartnerNOC
Jan 17, 2008
21
7
53
It looks like now if you have a subdomain (something.x.com), that subdomain must also have its own www subdomain (www.something.x.com). Otherwise AutoSSL passes the check but then the order gets stuck and never gets filled.
 

PaOnlineGambling

Registered
Dec 26, 2021
1
0
0
Scranton, PA
cPanel Access Level
Website Owner
Hi,

I have multiple domains waiting for a new SSL certificate, but the status after 3 days is still pending.

Checking the certificate status gives me this response:

[email protected] [/var/cpanel]# curl https://store.cpanel.net/json-api/ssl/certificate/free/1353739581site
{"error":"","data":{"delivery_epoch":"1638341226","status_details":null,"actionUrls":{"ovCallbackStatus":"","evClickThroughStatus":""},"status":"processing","domain_details":null,"delivery_time":"2021-12-01 06:47:06Z"},"message":"Certificate request is still being processed"}

The message says "Certificate request is still being processed".

What should I do? The sites are down for 2 days already because of an expired certificate and I need to inform my customer about the status.
I have the exact same problem. Hope to find a solution here.