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Communication Error when trying to ass SSL Certificate

Discussion in 'Security' started by leland, Sep 4, 2017.

  1. leland

    leland Member

    Joined:
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    I am trying to add an SSL certificate for one of my sites but every time I try I get a communication error.

    this is the message I got through cPanel:

    0: communication failure
    Show/Hide Details
    URL (POST):

    /cpsess4000######/execute/SSL/install_ssl

    Body:

    domain=domain.com&cert=-----BEGIN%20CERTIFICATE----- ... -----END%20CERTIFICATE-----

    Response:
    This is the message I got through WHM:

    0: communication failure
    Show/Hide Details
    URL (POST):

    /cpsess6867######/json-api/installssl

    Body:

    api.version=1&domain=domain.com&ip=&crt=-----BEGIN%20CERTIFICATE----- ... -----END%20CERTIFICATE-----

    Response:​

    Anyone have any ideas on what is going on?
     
  2. leland

    leland Member

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    I sort of figured it out. I tried it on another computer and it worked.
     
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
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    Root Administrator
    Twitter:
    Hello,

    Were there any browser or firewall settings configured on the computer this happened on that could have lead to a connection issue between the computer and the cPanel server's IP address?

    Thank you.
     
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