The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Configure Customer Contact

Discussion in 'General Discussion' started by Peoplespaces, May 10, 2010.

  1. Peoplespaces

    Peoplespaces Well-Known Member

    Joined:
    Oct 1, 2001
    Messages:
    217
    Likes Received:
    2
    Trophy Points:
    18
    cPanel Access Level:
    Root Administrator
    Today I had a customer tell us that he had contacted us a week ago but never received a response. He had pressed the "Support Request" button in cPanel.

    We have all servers configures to take the customer directly to the support website.

    What happens is that instead of going directly to the website, an email form pops up requesting the name, nature of the problem etc. and when you press submit, it then goes to the support website, making it appear that a message was sent when in fact it was not.

    This is very confusing for users and should be addressed.
     
  2. cPanelGregH

    cPanelGregH cPanel (Administrators)
    Staff Member

    Joined:
    Mar 5, 2010
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Houston, TX
    Hi,

    This feature was not designed to redirect to another URL, it's only purpose is to change the URL where the form is submitted.

    We apologize for any confusion this may have caused.
     
  3. sneader

    sneader Well-Known Member

    Joined:
    Aug 21, 2003
    Messages:
    1,126
    Likes Received:
    21
    Trophy Points:
    38
    Location:
    La Crosse, WI
    cPanel Access Level:
    Root Administrator
    Can you be more specific as to which of the 3 options in WHM you have selected?

    __ Display Contact Information

    __ Submit Request to Email or URL
    ( ) URL __________________________
    ( ) Email _________________________
    ( ) Pipe to a program _______________

    __ Disable
     
  4. nibb

    nibb Well-Known Member

    Joined:
    Mar 22, 2008
    Messages:
    301
    Likes Received:
    1
    Trophy Points:
    18
    This is terrible, we had the same issue, we had there a url that send them to our support system and now it was changed?

    So we cannot redirect to a url anymore?
     
Loading...

Share This Page