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Configure email client when migrating cPanel accounts to new server

Discussion in 'E-mail Discussion' started by Rakaris Bakaris, Oct 19, 2017.

  1. Rakaris Bakaris

    Rakaris Bakaris Well-Known Member

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    Hello!
    We're on the way to move clients from old server (Centos 6.9 Cpanel newest version) to the new server (Centos 7 Cpanel newest version) by using transfer tool. Is it safe to change email server on email client account's configuration (without recreating the account) when performing Cpanel to Cpanel server migrations?
    I have tested with Outlook 2013 and Thunderbird 52.4 synchronization was performed without issues.
    Any potential issues?

    Thank you!
     
    #1 Rakaris Bakaris, Oct 19, 2017
    Last edited: Oct 19, 2017
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Could you please clarify this a bit more?
     
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  3. Rakaris Bakaris

    Rakaris Bakaris Well-Known Member

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    If we transfer imap account between servers we have 2 options on Email client (Outlook, Thunderbird, phone / device mail) level:
    1) close existing mail account, recreate the Email client account, and re-synchronize all the mail with new server;
    2) configure the incoming and outgoing servers with new server name for existing mail account and re-synchronize only the changes with new server.
    The question: is the approach [2] is considered as safe (all mails are available without corruptions and missing emails) and will some issues can occur performing the approach?
    Thank you
     
    #3 Rakaris Bakaris, Oct 19, 2017
    Last edited: Oct 19, 2017
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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  5. Rakaris Bakaris

    Rakaris Bakaris Well-Known Member

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    I have already read this, but nothing is mentioned about email clients configuration. All the migration cases I was performed approach [1], but as I have tested approach [2] with two mail clients I want to know the CPanel administrators and support staff opinion about this approach before I implement it on the production.
    Thank you.
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    I'm not sure I follow you here. Assuming email was properly working on the cPanel users mail client, (outlook for example), prior to the transfer of the account, the mail client should still be working properly without any need to change anything after the transfer.
     
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  7. Rakaris Bakaris

    Rakaris Bakaris Well-Known Member

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    The email client is configured with old server name (before AutoSSL was introduced, we have used single certificate for services). Is it possible we get some trouble if server name will be changed from server1.domaiAn.com to customerdomain.com on email client ?
     
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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    If you change settings after transferring accounts, your users would have to update to the new settings on their email clients, yes.
     
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