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Configure Mail Client Shows Wrong Server Info

Discussion in 'E-mail Discussion' started by HowardE, Mar 28, 2016.

  1. HowardE

    HowardE Member

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    When using the webmail application, and the "configure mail client" option, the SSL/TLS information doesn't actually use the registered SSL server for the service.

    Under Home > Service Configuration > Manage Service SSL Certificates, I do have the SSL server for the mail properly listed as server.mydomain.com
    -----------------

    Not sure if this is related, but under

    Home » Server Configuration > Tweak Settings

    I have the default options checked for "DOMAINS" and I searched for "proxy" and all of those are on default too.

    --------------------------------

    The ISSUE:

    When using the

    Configure Mail Client option in the webmail for any of the domains under my WHM

    for example: www.domain1.com


    The settings shown in the box on the Configure Mail Client

    Secure SSL/TLS Settings
    (Recommended)
    Username: info@domain1.com
    Password: Use the email account’s password.
    Incoming Server: domain1.com
    • IMAP Port: 993
    • POP3 Port: 995
    Outgoing Server: domain1.com
    • SMTP Port: 465
    -------------------

    However, the shared SSL server for the email is server.mydomain.com
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Is a SSL certificate installed for the individual domain name associated with the account with the Mail SNI functionality enabled?

    Thank you.
     
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  3. HowardE

    HowardE Member

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    So, for other domains that have an SSL, but aren't using their SSL for the mail service, I have to disable the Mail SNI function for those domain names, keeping the SNI Service only active for the primary mail server host name. Right?
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Yes, that is correct. You can disable SNI for mail services for a specific domain name via:

    "WHM Home » SSL/TLS » Manage SSL Hosts"

    Thank you.
     
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