Bert de Jong

Member
Jan 23, 2018
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This post is about the Statistics Software Configuration.

For a certain account, AWStats is showing just 0 everywhere.

I've added this account to the Allowed Users list via User Permissions -> Choose Users. (I first used the checkbox via "Choose Specific Stats Programs for" but this seemed insufficient.)

When I then go to Statistics Software Configuration, display the Specific User's Statistics Summary for the account, then ask for the "Details" of awstats, WHM says:

WHM said:
<account> has not configured awstats in their cPanel interface. Change
The "Change" link takes me to the main page of the account's cPanel environment.

But where would I then actually configure AWStats to make it work?

I already tried visiting the website and (re)running: /scripts/runweblogs <account>
I also did: Tweak Settings -> Stats and Logs -> Stats log level: 10
I checked: /usr/local/cpanel/logs/stats_log
These files exist and are not huge: /usr/local/apache/domlogs/<domain>[-ssl_log]
I ran: /scripts/fixquotas
This exists: /var/cpanel/bandwidth/<account>.sqlite
The partition that contains /var/ is not full.
 

cPanelMichael

Technical Support Community Manager
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Apr 11, 2011
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Hello,

In "WHM >> Statistics Software Configuration", verify if "Available To Users" and "Active By Default" is selected for "Awstats". Also, in "WHM >> Tweak Settings", verify that "Enable Awstats stats" is enabled under "Stats Programs". Additionally, use "WHM >> Feature Manager" to ensure the "Metrics Editor" feature is enabled for the feature list assigned to the account.

Thank you.
 

Bert de Jong

Member
Jan 23, 2018
23
2
3
Netherlands
cPanel Access Level
Root Administrator
Michael, thanks for the feedback. The only thing that eventually fixed the statistics for the account was to enable "Active by Default". That this was necessary seems a bit weird to me, because my reasoning was that if "Available to Users" is checked, and I enabled Awstats everywhere and gave the account all rights, why wouldn't it get statistics? I did already give the account the permissions, Awstats was enabled, the package used by the account had Awstats enabled in its feature list, etc. Perhaps I'm misunderstanding what "Active by Default" means; does it not mean that it enables Awstats for all accounts?
 

cPanelMichael

Technical Support Community Manager
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Apr 11, 2011
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Perhaps I'm misunderstanding what "Active by Default" means; does it not mean that it enables Awstats for all accounts?
Hello,

Selecting "Available to Users" for Awstats allows users to enable Awstats in "cPanel >> Metrics Editor", however statistics for Awstats are not automatically populated. That only happens if "Active By Default" is enabled, or if the user chooses to activate Awstats in "cPanel >> Metrics Editor".

Thank you.
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
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363
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DataCenter Provider
Twitter
However, the account's cPanel page still does not show the Metrics Editor...
Hello,

Is the "Metrics Editor" feature enabled for the feature list assigned to the account? If so, and the option still doesn't appear, feel free to open a support ticket so we can take a closer look to see why it's not appearing.

Thank you.
 
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