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Configuring "Submit a Support Request" feature?

Discussion in 'General Discussion' started by markfrompf, Nov 22, 2006.

  1. markfrompf

    markfrompf Well-Known Member

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    Hello cPanel Fofum-ers. Does anybody know how I can configure the new feature in cPanel "Submit a Support Request." When I click, it just goes to an empty cpanel template.

    Can I put my HTML forms in there or some links? I can't figure out how to do this in WHM.

    Thank you guys in advance! :D
     
  2. markfrompf

    markfrompf Well-Known Member

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    Anybody have some input on this please? I've been searching the forums and web and can't seem to find out how.

    Thank you! :eek:
     
  3. HelloAdam

    HelloAdam Well-Known Member

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    Hey,

    I have came noticed this so I edited the files my self.

    If you want to edit the submitting of the email. (Like whats gets sent over) Open up the CGI file named SupportRequest.pm in /usr/local/cpanel/Cpanel/ folder.

    As for the templates you are talking about, go to

    /usr/local/cpanel/base/frontend/TEMPLATE NAME/cpanelpro
    (Replace TEMPLATE NAME with the name of the template you use on the server aka: x, x2, monsoon, bluelagoon, etc...)

    In that folder find submitsupport.html and support.html.

    - submitsupport.html
    Is after they hit the "Send" button at the bottom of the page, they go over to the blank page which says "Support Request Submitted"

    - support.html
    Is part of the form that they use to submit help. Where all the fill in your subject here and body and so on...

    That should do it!

    From,
    Adam
     
  4. freedog96150

    freedog96150 Well-Known Member

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    In your WHM at the bottom in the Add-ons section you should see the "Configure Support Request Submission" link. Clicking this will allow you to configure the built-in email support system or to redirect to a URL. Personally, I found that redirecting to a proper ticketing system was the better answer. I simply installed OsTicket on one of my sites and then set the redirect to this URL.

    If you do not see the link mentioned above, you may need to install cPanlen Pro or cpSupport through the addons manager.

    You might also want to check this link out for more information.
     
  5. markfrompf

    markfrompf Well-Known Member

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    Great info guys. Thank you! I don't have the link in my WHM but I'll find out how to upgrade.

    Thanks again.
     
  6. markfrompf

    markfrompf Well-Known Member

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    Ok. I got it working. I just had to follow those instructions and it's good.

    Thank you guys so much. I really appreciate your time and effort to help me here and I'll definitely keep the flow of help going in the forum!
     
    #6 markfrompf, Nov 28, 2006
    Last edited: Nov 28, 2006
  7. freedog96150

    freedog96150 Well-Known Member

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    You definitely need cPanel Pro installed and working. Please see http://pro.cpanel.net for additional information.
     
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