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confused about smtp/outgoing mail

Discussion in 'E-mail Discussions' started by traypup, Jun 1, 2006.

  1. traypup

    traypup Member

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    Hi there,

    Please humor me, even if this is a dumb question!

    I lease a dedicated server at my ISP. It's running linux. And WHM 10.8.0 cPanel 10.8.2-R119
    CentOS 4.3 i686 - WHM X v3.1.0

    All of my clients who host on this server have been very happy. I tell them how to set up their mail program, tell them to get the Outgoing mailer server/SMTP server info from their ISP and that's how they are able to send mail. That's how I do it, too, for all of my sites.

    I have a new client who is using a phone company (whose name shall not be mentioned) and a MSN package for their internet connectivity. They were told, and I confirmed it by calling the phone co., that they don't have smtp service as a part of their package.

    I figured using mail.domain.com or smtp.domain.com and authenticating it with the username and password would work. should I be using the account username and password rather than the user's? Am I missing something?

    thank you so much for any guidance you could spare.
    Tracey
     
  2. mastermind

    mastermind Registered

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    Most ISP deny port 25 relaying by default, so you'll have to get them to use SSL protocols which is better anyways. This feature is available in outlook.

    Their username will be user@domain.com with the same password.
     
  3. OCX

    OCX Well-Known Member

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    you can run another service of smtp on another port
    i use port 30 for outgoing mail as well as port 25 ( you can set this in the services area in WHM.


    then tell your clients to set there OUTGOING email port in outlook express
    Advanced Tab in there account properties change 25 to 30

    since then they are using you as a hosting provider
    there info would be something like this

    Name
    Email
    POP and SMTP mail.theredomainname.com for example

    then check mark the box
    My Server Requires Authentication

    now they can send and receive


    OCX
     
  4. traypup

    traypup Member

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    Thank you! I'll keep my fingers crossed that this works for them!
     
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