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Confused with an IP address

Discussion in 'General Discussion' started by keat63, Sep 24, 2015.

  1. keat63

    keat63 Well-Known Member

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    Maybe this is not the correct place to ask this question, but i'm hoping someone will know the answer.

    I have a Cpanel only plan with HostPapa which as far as I'm aware is hosted somewhere in Canada.
    My ISP is a major telecoms company here in the UK.

    On my Cpanel only plan, I have a number of addon domains each using a cart solution.

    I've noticed today, that if I log on to cart1, my IP address is being reported correctly as the one i'm familiar with, which is a static assigned IP.

    If i log on to cart2, my IP address is being reported as something totally different.

    Both carts are on the same server, both of which are addon domains under a main domain.
    This doesn't appear to be specific to my browser, and it's not specific to my PC either, as the sales team log in to these carts far more frequently than I do, and I can see this has been ongoing for a while.
    Even if i open one cart on one tab, and another cart on a different tab, the two sites are reporting different IP's.

    I'm confused to say the least
     
    #1 keat63, Sep 24, 2015
  2. Jcats

    Jcats Well-Known Member

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    Hello,

    Its possible its a session related issue with the cart. Also, is cart1 on a different domain than cart2? If so, is it possible cart2 is behind some kind of service like CloudFlare?
     
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    #2 Jcats, Sep 24, 2015
    keat63 likes this.
  3. keat63

    keat63 Well-Known Member

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    Jcats, you replied just before me.

    I Googled the IP and it came back with cloudflare, which was hanging about somewhere in the back of my head.
    Right at the bottom of my CPanel was a cloudflare option, which i've disabled for the time being.

    I guess it's some value added extra ?
     
    #3 keat63, Sep 24, 2015
  4. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    It is indeed. :)

    hostpapa.com/web-hosting-plan/cloudflare/
     
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    #4 Infopro, Sep 24, 2015
  5. Jcats

    Jcats Well-Known Member

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    They should have mod_cloudflare though this way you see your actual IP and not CloudFlare's IP.

    https://www.cloudflare.com/resources-downloads
    "Logging Real Visitor IP Addresses: mod_cloudflare for Apache httpd"

    Maybe they are unaware its not working
     
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    #5 Jcats, Sep 24, 2015
  6. Jcats

    Jcats Well-Known Member

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    #6 Jcats, Sep 24, 2015
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello :)

    I suggest reporting this issue to your hosting provider so they can take a closer look and address the issue.

    Thank you.
     
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    #7 cPanelMichael, Sep 29, 2015
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