Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Confused with an IP address

Discussion in 'General Discussion' started by keat63, Sep 24, 2015.

  1. keat63

    keat63 Well-Known Member

    Joined:
    Nov 20, 2014
    Messages:
    995
    Likes Received:
    41
    Trophy Points:
    28
    cPanel Access Level:
    Root Administrator
    Maybe this is not the correct place to ask this question, but i'm hoping someone will know the answer.

    I have a Cpanel only plan with HostPapa which as far as I'm aware is hosted somewhere in Canada.
    My ISP is a major telecoms company here in the UK.

    On my Cpanel only plan, I have a number of addon domains each using a cart solution.

    I've noticed today, that if I log on to cart1, my IP address is being reported correctly as the one i'm familiar with, which is a static assigned IP.

    If i log on to cart2, my IP address is being reported as something totally different.

    Both carts are on the same server, both of which are addon domains under a main domain.
    This doesn't appear to be specific to my browser, and it's not specific to my PC either, as the sales team log in to these carts far more frequently than I do, and I can see this has been ongoing for a while.
    Even if i open one cart on one tab, and another cart on a different tab, the two sites are reporting different IP's.

    I'm confused to say the least
     
    #1 keat63, Sep 24, 2015
  2. Jcats

    Jcats Well-Known Member

    Joined:
    May 25, 2011
    Messages:
    718
    Likes Received:
    122
    Trophy Points:
    168
    Location:
    New Jersey
    cPanel Access Level:
    DataCenter Provider
    Hello,

    Its possible its a session related issue with the cart. Also, is cart1 on a different domain than cart2? If so, is it possible cart2 is behind some kind of service like CloudFlare?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 Jcats, Sep 24, 2015
    keat63 likes this.
  3. keat63

    keat63 Well-Known Member

    Joined:
    Nov 20, 2014
    Messages:
    995
    Likes Received:
    41
    Trophy Points:
    28
    cPanel Access Level:
    Root Administrator
    Jcats, you replied just before me.

    I Googled the IP and it came back with cloudflare, which was hanging about somewhere in the back of my head.
    Right at the bottom of my CPanel was a cloudflare option, which i've disabled for the time being.

    I guess it's some value added extra ?
     
    #3 keat63, Sep 24, 2015
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,309
    Likes Received:
    393
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    It is indeed. :)

    hostpapa.com/web-hosting-plan/cloudflare/
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 Infopro, Sep 24, 2015
  5. Jcats

    Jcats Well-Known Member

    Joined:
    May 25, 2011
    Messages:
    718
    Likes Received:
    122
    Trophy Points:
    168
    Location:
    New Jersey
    cPanel Access Level:
    DataCenter Provider
    They should have mod_cloudflare though this way you see your actual IP and not CloudFlare's IP.

    https://www.cloudflare.com/resources-downloads
    "Logging Real Visitor IP Addresses: mod_cloudflare for Apache httpd"

    Maybe they are unaware its not working
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #5 Jcats, Sep 24, 2015
  6. Jcats

    Jcats Well-Known Member

    Joined:
    May 25, 2011
    Messages:
    718
    Likes Received:
    122
    Trophy Points:
    168
    Location:
    New Jersey
    cPanel Access Level:
    DataCenter Provider
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 Jcats, Sep 24, 2015
  7. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,323
    Likes Received:
    1,851
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    I suggest reporting this issue to your hosting provider so they can take a closer look and address the issue.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #7 cPanelMichael, Sep 29, 2015
(You must log in or sign up to post here.)
Loading...
Similar Threads - Confused address
  1. Elisabeth J Bertrand

    Website owner, very confused about Symlink Protection on Dedi

    Elisabeth J Bertrand, Jun 22, 2018, in forum: General Discussion
    Replies:
    1
    Views:
    84
    cPanelLauren
    Jun 22, 2018
  2. kouroshez

    Confused about main php!

    kouroshez, Apr 30, 2018, in forum: EasyApache
    Replies:
    1
    Views:
    81
    cPanelLauren
    May 1, 2018
  3. Tearabite

    Confused about installing new certificate for hostname

    Tearabite, Apr 12, 2018, in forum: Security
    Replies:
    13
    Views:
    204
    cPanelLauren
    Apr 12, 2018
  4. Mauritz

    A little confused - cPanel + CloudLinux + Litespeed

    Mauritz, Feb 19, 2018, in forum: CloudLinux
    Replies:
    4
    Views:
    571
    cPanelMichael
    Feb 19, 2018
  5. Nuzzlet

    Confused about Nameservers and my Domain

    Nuzzlet, Jan 24, 2018, in forum: Bind/DNS/Nameserver
    Replies:
    6
    Views:
    501
    rangka_kacang
    Feb 7, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice