keat63

Well-Known Member
Nov 20, 2014
1,933
268
113
cPanel Access Level
Root Administrator
Maybe this is not the correct place to ask this question, but i'm hoping someone will know the answer.

I have a Cpanel only plan with HostPapa which as far as I'm aware is hosted somewhere in Canada.
My ISP is a major telecoms company here in the UK.

On my Cpanel only plan, I have a number of addon domains each using a cart solution.

I've noticed today, that if I log on to cart1, my IP address is being reported correctly as the one i'm familiar with, which is a static assigned IP.

If i log on to cart2, my IP address is being reported as something totally different.

Both carts are on the same server, both of which are addon domains under a main domain.
This doesn't appear to be specific to my browser, and it's not specific to my PC either, as the sales team log in to these carts far more frequently than I do, and I can see this has been ongoing for a while.
Even if i open one cart on one tab, and another cart on a different tab, the two sites are reporting different IP's.

I'm confused to say the least
 

Jcats

Well-Known Member
PartnerNOC
May 25, 2011
807
160
168
New Jersey
cPanel Access Level
DataCenter Provider
Hello,

Its possible its a session related issue with the cart. Also, is cart1 on a different domain than cart2? If so, is it possible cart2 is behind some kind of service like CloudFlare?
 
  • Like
Reactions: keat63

keat63

Well-Known Member
Nov 20, 2014
1,933
268
113
cPanel Access Level
Root Administrator
Jcats, you replied just before me.

I Googled the IP and it came back with cloudflare, which was hanging about somewhere in the back of my head.
Right at the bottom of my CPanel was a cloudflare option, which i've disabled for the time being.

I guess it's some value added extra ?
 

Jcats

Well-Known Member
PartnerNOC
May 25, 2011
807
160
168
New Jersey
cPanel Access Level
DataCenter Provider
They should have mod_cloudflare though this way you see your actual IP and not CloudFlare's IP.

https://www.cloudflare.com/resources-downloads
"Logging Real Visitor IP Addresses: mod_cloudflare for Apache httpd"

Maybe they are unaware its not working
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,903
2,237
463
I guess it's some value added extra ?
Hello :)

I suggest reporting this issue to your hosting provider so they can take a closer look and address the issue.

Thank you.