Kristin Fiore

Registered
Jul 30, 2019
4
0
1
United States
cPanel Access Level
Website Owner
Hi,
It's been a while since I've used FTP and updated my website. It's always been easy to log in with my ftp address, user name, password, and (optionally) port 21. FileZilla says I'm connecting, but then disconnects. I'm sure it's something simple. I have no special situations. I just want to connect to my cpanel main site. I used to be able to do ftp://ftp.example.com, but that doesn't work anymore. I guess things have changed. Any help appreciated!
 

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cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,252
313
Houston
Hi @Kristin Fiore

Actually it looks like you're making a successful connection, if it drops off after you've connected it sounds like this is something happening on the server, since your cPanel Access level indicates that you're a website owner I'd suggest talking to your provider about this, they should be able to let you know what's happening.