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Connection Error Failed to reach the server

Discussion in 'E-mail Discussion' started by Baune, May 15, 2019.

  1. Baune

    Baune Registered

    Joined:
    May 10, 2019
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    Location:
    Denmark
    cPanel Access Level:
    Website Owner
    Hey.

    So I just installed a new SSL, because cPanel AutoSSL would expire soon.

    Everytime I try to check my webmail and click on "sent" I get the following error:
    "Connection Error (Failed to reach the server)!"

    Is this because I haven't got SSL for Webmail yet? Or is there any issues at cpanel at the moment?

    Thanks!
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
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    Twitter:
    Hello @Baune,

    Your forums profile shows your access level as "Website Owner". Can you confirm that your access is limited to an individual cPanel account as opposed to full root access to the server? If so, you should report this error to your web hosting provider so they can take a closer look to see what's happening.

    Thank you.
     
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