Status
Not open for further replies.

chrissyb

Registered
Dec 21, 2011
3
0
51
cPanel Access Level
Reseller Owner
Hopefully someone will be able to help me out with this.

I have frequent connection problems to my WHM. Basically the connection times out or just seems dead. Recently I have also been getting mail connection errors where the mail client reports not being able to connect to the port.

My support feel it's not an issue their end - although on occasions they've said they've changed something.

I suspect though it may be to do with either my router or perhaps my ISP - but it is impossible to say. You see sometimes I reset the router and the problem persists. I have used two different routers and had the same problem. But I'm being told there are no connection problems when my support connects.

Does anyone know how I can troubleshoot this, anything i can run to test the router etc...

It's become very time consuming...

Thanks!

Chris
 

Infopro

Well-Known Member
May 20, 2003
17,113
507
613
Pennsylvania
cPanel Access Level
Root Administrator
Twitter
If the connection problem is only happening with your WHM and email, and not the rest of the Internet in general, it's not the router.
If it is the rest of the Internet as well that you're having connection problems with, then sure, I might think router.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello :)

I suggest providing your IP address to your provider and have them check to make sure it's not blocked by any firewall rules. Do you experience the issue when you connect directly without the router (e.g. directly from the modem)? You may want to test that as well if possible.

Thank you.
 

STS Admin

Well-Known Member
Jul 8, 2012
46
0
56
India
cPanel Access Level
Root Administrator
You can always do a ping and tracert to your server IP to check the connection.

For emails you can telnet to SMTP/IMAP/POP3 ports
 
Status
Not open for further replies.