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Connection Problems

Discussion in 'General Discussion' started by chrissyb, Jul 16, 2013.

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  1. chrissyb

    chrissyb Registered

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    Hopefully someone will be able to help me out with this.

    I have frequent connection problems to my WHM. Basically the connection times out or just seems dead. Recently I have also been getting mail connection errors where the mail client reports not being able to connect to the port.

    My support feel it's not an issue their end - although on occasions they've said they've changed something.

    I suspect though it may be to do with either my router or perhaps my ISP - but it is impossible to say. You see sometimes I reset the router and the problem persists. I have used two different routers and had the same problem. But I'm being told there are no connection problems when my support connects.

    Does anyone know how I can troubleshoot this, anything i can run to test the router etc...

    It's become very time consuming...

    Thanks!

    Chris
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    If the connection problem is only happening with your WHM and email, and not the rest of the Internet in general, it's not the router.
    If it is the rest of the Internet as well that you're having connection problems with, then sure, I might think router.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    I suggest providing your IP address to your provider and have them check to make sure it's not blocked by any firewall rules. Do you experience the issue when you connect directly without the router (e.g. directly from the modem)? You may want to test that as well if possible.

    Thank you.
     
  4. STS Admin

    STS Admin Well-Known Member

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    You can always do a ping and tracert to your server IP to check the connection.

    For emails you can telnet to SMTP/IMAP/POP3 ports
     
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