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Connection timed out in sending.

Discussion in 'E-mail Discussions' started by Fatkul Iqbal Rosyadi, Sep 21, 2017.

  1. Fatkul Iqbal Rosyadi

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    hello,
    can you help me with this?
    thanks,
     

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  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Can you provide more information about how those messages were sent? What's the specific entry in /var/log/exim_mainlog for the message? EX:

    Code:
    exigrep user@domain /var/log/exim_mainlog
    Thank you.
     
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  3. Fatkul Iqbal Rosyadi

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    I open it where?
    is it in putty?
     
  4. Fatkul Iqbal Rosyadi

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    2017-09-21 16:06:07 SMTP connection from [127.0.0.1]:60084 (TCP/IP connection count = 1)
    2017-09-21 16:06:07 SMTP connection from (localhost) [127.0.0.1]:60084 closed by QUIT
    2017-09-21 16:07:03 cwd=/home/xxxxxxxx/xxxxx 3 args: /usr/sbin/sendmail -t -i
    2017-09-21 16:07:03 1dv40G-0002rm-R2 <= xxxxxx@localhost U=xxxxxx P=local S=2250 T="xxxxx\342\234\252 a@a.com \xxxx\xxxxx\xxxxxxx" for support@xxxxx.xxx
    2017-09-21 16:07:03 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1dv40G-0002rm-R2
    2017-09-21 16:07:04 1dv40G-0002rm-R2 Sender identification U=xxxxx D=xxxxxxx.xxx.xxx S=xxxxxx
    2017-09-21 16:07:04 1dv40G-0002rm-R2 SMTP connection outbound 1506010024 1dv40F-0002rm-R2 xxxxxx.xxxxx.xxxx support@xxxx.xxx
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Is "WHM Home » Security Center » SMTP Restrictions" enabled on this system, or is the "SMTP_BLOCK" option enabled in your CSF configuration (if CSF is installed)?

    Thank you.
     
  6. Fatkul Iqbal Rosyadi

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    is this what you mean?
    I've activated it.
     

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  7. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    No, I wanted you to check to see if that option was already enabled, and disable it if it was to see if that helped. Since it was already disabled, can you open a support ticket using the link in my signature so we can take a closer look to see what's happening?

    Thank you.
     
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