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Connectivity Issues to cPanel & WHM w/CloudLinux and NGINX

Discussion in 'General Discussion' started by srapsware, May 20, 2016.

  1. srapsware

    srapsware Registered

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    Hello,

    I am facing now days a issue of stop responding after 30-40 second,

    How to it come:

    1: I ipen any panel like: WHM, cPanle Web-mail etc
    2: Waiting for 30 second
    3: clicking on any icon/option

    After clicking browser showing rounding -2 or in phpmyadmin showing loading etc. and some time its time out and some time show response in 4-5 minutes.

    I have open cPanel tickets ID# 7551791 but Matthew Decker (Technical Analyst I) is saying that there is no but i am still facing issue.

    I hope some one will help.
     
  2. ssfred

    ssfred Well-Known Member

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    Hello :)

    Do you experience the issue with other ISPs as well?
    Please check whether you are able to connect to the cPanel/ WHM using the following command from your shell / CMD
    #telnet ip.ip.ip.ip 2086

    You need to repeat the test for ports 20182,2083,2087 . If you are able to connect it means the firewall is fine.

    Next possibility is poor connectivity. To check it you may use traceroute, if you are using a Linux machine, You can perform test using the below command

    # traceroute domain.com

    If Windows is your OS, select Start > Programs > Accessories > Command Prompt. Enter the word tracert, followed by a space, then the domain name.

    This will help you to rule out any connectivity issues.

    If that too doesn't help, you may need to contact the webhost.
     
  3. srapsware

    srapsware Registered

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    Hello ssfred,

    Thanks for your suggestion, but panels are loading every time but stop working after ~30 second, for example, i open cPanel => phpmyadmin and made some changes on any table and wait for some second (~30) after that click on edit any row but its stop responding. than i have need to refresh page to make it workable,

    Same issue coming on all cPanel, WHM and Webmail

    Soon i will post video of screenshot to under stand better.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    No need. Your ticket was updated and is awaiting a reply from you. You should stick with the ticket.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    It looks like we are awaiting your response to determine if the issue is related to the use of PHP-FPM for cPanel. Feel free to update this thread with the outcome at the conclusion of the support ticket.

    Thank you.
     
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