Connectivity Issues to cPanel & WHM w/CloudLinux and NGINX

[srapsware]

Hello,

I am facing now days a issue of stop responding after 30-40 second,

How to it come:

1: I ipen any panel like: WHM, cPanle Web-mail etc
2: Waiting for 30 second
3: clicking on any icon/option

After clicking browser showing rounding -2 or in phpmyadmin showing loading etc. and some time its time out and some time show response in 4-5 minutes.

I have open cPanel tickets ID# 7551791 but Matthew Decker (Technical Analyst I) is saying that there is no but i am still facing issue.

I hope some one will help.

 

[ssfred]

Hello

Do you experience the issue with other ISPs as well?
Please check whether you are able to connect to the cPanel/ WHM using the following command from your shell / CMD
#telnet ip.ip.ip.ip 2086

You need to repeat the test for ports 20182,2083,2087 . If you are able to connect it means the firewall is fine.

Next possibility is poor connectivity. To check it you may use traceroute, if you are using a Linux machine, You can perform test using the below command

# traceroute domain.com

If Windows is your OS, select Start > Programs > Accessories > Command Prompt. Enter the word tracert, followed by a space, then the domain name.

This will help you to rule out any connectivity issues.

If that too doesn't help, you may need to contact the webhost.

 

[srapsware]

Hello ssfred,

Thanks for your suggestion, but panels are loading every time but stop working after ~30 second, for example, i open cPanel => phpmyadmin and made some changes on any table and wait for some second (~30) after that click on edit any row but its stop responding. than i have need to refresh page to make it workable,

Same issue coming on all cPanel, WHM and Webmail

Soon i will post video of screenshot to under stand better.

 

[Infopro]

Soon i will post video of screenshot to under stand better.

No need. Your ticket was updated and is awaiting a reply from you. You should stick with the ticket.

 

[cPanelMichael]

I have open cPanel tickets ID# 7551791 but Matthew Decker (Technical Analyst I) is saying that there is no but i am still facing issue.

Hello,

It looks like we are awaiting your response to determine if the issue is related to the use of PHP-FPM for cPanel. Feel free to update this thread with the outcome at the conclusion of the support ticket.

Thank you.