Connectivity Issues to cPanel & WHM w/CloudLinux and NGINX

srapsware

Member
Sep 1, 2014
5
0
51
Noida, India
cPanel Access Level
Root Administrator
Hello,

I am facing now days a issue of stop responding after 30-40 second,

How to it come:

1: I ipen any panel like: WHM, cPanle Web-mail etc
2: Waiting for 30 second
3: clicking on any icon/option

After clicking browser showing rounding -2 or in phpmyadmin showing loading etc. and some time its time out and some time show response in 4-5 minutes.

I have open cPanel tickets ID# 7551791 but Matthew Decker (Technical Analyst I) is saying that there is no but i am still facing issue.

I hope some one will help.
 

ssfred

Well-Known Member
Jan 6, 2012
65
4
58
India
cPanel Access Level
Root Administrator
Twitter
Hello :)

Do you experience the issue with other ISPs as well?
Please check whether you are able to connect to the cPanel/ WHM using the following command from your shell / CMD
#telnet ip.ip.ip.ip 2086

You need to repeat the test for ports 20182,2083,2087 . If you are able to connect it means the firewall is fine.

Next possibility is poor connectivity. To check it you may use traceroute, if you are using a Linux machine, You can perform test using the below command

# traceroute domain.com

If Windows is your OS, select Start > Programs > Accessories > Command Prompt. Enter the word tracert, followed by a space, then the domain name.

This will help you to rule out any connectivity issues.

If that too doesn't help, you may need to contact the webhost.
 

srapsware

Member
Sep 1, 2014
5
0
51
Noida, India
cPanel Access Level
Root Administrator
Hello ssfred,

Thanks for your suggestion, but panels are loading every time but stop working after ~30 second, for example, i open cPanel => phpmyadmin and made some changes on any table and wait for some second (~30) after that click on edit any row but its stop responding. than i have need to refresh page to make it workable,

Same issue coming on all cPanel, WHM and Webmail

Soon i will post video of screenshot to under stand better.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,254
463
I have open cPanel tickets ID# 7551791 but Matthew Decker (Technical Analyst I) is saying that there is no but i am still facing issue.
Hello,

It looks like we are awaiting your response to determine if the issue is related to the use of PHP-FPM for cPanel. Feel free to update this thread with the outcome at the conclusion of the support ticket.

Thank you.