Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Contact Email on Transfer is cleared.

Discussion in 'General Discussion' started by Randall Donald, Dec 17, 2015.

  1. Randall Donald

    Randall Donald Registered

    Joined:
    Dec 10, 2015
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Parksville, BC
    cPanel Access Level:
    Root Administrator
    Hi,

    I have discovered that when doing a cpanel->cpanel transfer between our servers (part of a migration) The Contact Email is cleared or emptied with most of the account transfers. It appears to do this at the final stages of the transfer as I can see it in the WHM account listing initially. Furthermore if I go into the user's cpanel and to Contact Information I can see the email address in the form and upon a save it restores it (as one would think).

    Both servers are 11.52

    Can anyone explain why this happening, provide a fix or a bulk reset command?

    Thanks
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,749
    Likes Received:
    1,884
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    Please review the following thread and let us know if you are experiencing the same issue:

    Emails missing in WHM

    That thread references just an update, but it could also apply to transfers or restores.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. Randall Donald

    Randall Donald Registered

    Joined:
    Dec 10, 2015
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Parksville, BC
    cPanel Access Level:
    Root Administrator
    Hi,

    Yes that sounds to be the same issue
    The source server missing the .cpanel/contactinfo file on the accounts that are blank.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,749
    Likes Received:
    1,884
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    For anyone else who has not reviewed the other thread, the workaround on any machines that are not yet updated to 11.52 is to verify /home/$user/.cpanel/contactinfo is configured with the correct email address, and to update the contact address on the account if it's not before the transfer.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice