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Contact Email on Transfer is cleared.

Discussion in 'General Discussion' started by Randall Donald, Dec 17, 2015.

  1. Randall Donald

    Randall Donald Registered

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    Hi,

    I have discovered that when doing a cpanel->cpanel transfer between our servers (part of a migration) The Contact Email is cleared or emptied with most of the account transfers. It appears to do this at the final stages of the transfer as I can see it in the WHM account listing initially. Furthermore if I go into the user's cpanel and to Contact Information I can see the email address in the form and upon a save it restores it (as one would think).

    Both servers are 11.52

    Can anyone explain why this happening, provide a fix or a bulk reset command?

    Thanks
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Please review the following thread and let us know if you are experiencing the same issue:

    Emails missing in WHM

    That thread references just an update, but it could also apply to transfers or restores.

    Thank you.
     
  3. Randall Donald

    Randall Donald Registered

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    Hi,

    Yes that sounds to be the same issue
    The source server missing the .cpanel/contactinfo file on the accounts that are blank.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    For anyone else who has not reviewed the other thread, the workaround on any machines that are not yet updated to 11.52 is to verify /home/$user/.cpanel/contactinfo is configured with the correct email address, and to update the contact address on the account if it's not before the transfer.

    Thank you.
     
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