Contact manager root email address reverts after reboot

bouvrie

Active Member
Apr 6, 2012
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cPanel Access Level
Root Administrator
Hi, I'm currently configuring a new cPanel server, but the email destination in the contact manager ( same as "Enter one or more email addresses to contact in case a problem arises with this server." from WHM >> Basic cPanel & WHM Setup ) reverts to [email protected] after a reboot. Also any second email address (specification states "one or more") is removed. On other cPanel installations I was able to change this.

The host claims that the installation is vanilla. Any ideas why a reboot resets the email address?

Thanks
 
Last edited:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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2,218
463
Hello,

Is this a VPS account? If so, it's possible this is happening as part of the virtualization software utilized on the hardware node. Could you run the following command and let us know the output?

Code:
grep '' /etc/redhat-release /usr/local/cpanel/version /var/cpanel/envtype
Thank you.
 

bouvrie

Active Member
Apr 6, 2012
36
6
58
cPanel Access Level
Root Administrator
Our assumption of the host overwriting the file was denied by our VPS host, so we posted this on the forum here. After some more communication, they ultimately admitted it was indeed a fault in their configuration. Case closed. ;)
 
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cPanelMichael

Administrator
Staff member
Apr 11, 2011
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I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.